Bryanna Graggs
Shreveport,LA
Summary
Dynamic and detail-oriented professional with a strong background in customer service from Horseshoe Casino. Proven ability to enhance client experiences through effective communication and time management. Skilled in package handling and logistics at UPS, demonstrating adaptability and a commitment to safety protocols. Recognized for meticulous attention to detail and teamwork in fast-paced environments.
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in [Desired Position] role.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Horseshoe Casino
Bossier City, LA
07.2025 - Current
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained organized calendars for staff members.
- Processed incoming mail and packages, distributing to relevant personnel promptly.
- Maintained cleanliness and organization of the front desk area for efficiency.
- Assisted in basic administrative tasks, including data entry and filing documents.
- Responded to inquiries with accurate information about services offered.
- Collaborated with team members to enhance customer service experience consistently.
Package Handler
UPS
Shreveport, LA
10.2024 - 01.2025
- Operated package handling equipment to efficiently process shipments.
- Sorted and organized packages based on destination and priority levels.
- Assisted in maintaining clean and safe work environment according to safety protocols.
- Collaborated with team members to improve workflow efficiency during peak times.
- Inspected packages for damages and discrepancies prior to shipment dispatch.
- Followed established procedures for lifting, packing, and labeling packages accurately.
- Adapted quickly to new technologies and systems for package tracking and management.
Education
Bachelor of Nursing - Nursing
Grambling State University
Grambling, LA12-2028
High School Diploma -
Huntington High School
Shreveport, LA05-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Languages
English
Timeline
Front Desk Receptionist
Horseshoe Casino
07.2025 - Current
Package Handler
UPS
10.2024 - 01.2025
Bachelor of Nursing - Nursing
Grambling State University
High School Diploma -
Huntington High School