Bryanna Henderson
Grand Rapids
Summary
December 2024 honors graduate of Aquinas College with a Bachelor of Science in Business Administration with a minor in Marketing. Interested in product management and brand and business development, or property management. Dedicated individual with experience in sales and customer service. Girl Scout for 8 years, earning the Bronze, Silver, and Girl Scout Gold Awards. The Girl Scout Gold Award is the highest and most prestigious award in Girl Scouts in which we must identify an issue we care about, research it, and develop a sustainable solution with measurable impact. Known for strong focus on individual/teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Home 2 Suites by Hilton
09.2024 - Current
- Greeted guests, handled check-in/out, and processed payments
- Addressed guest inquiries and resolved complaints promptly
- Provided concierge services and local recommendations
- Maintain accurate records of guest stays, preferences, and special requests in the hotel's management system
Server
Morning Belle
04.2024 - Current
- Provided excellent customer service by taking orders, serving food, and managing guest requests
- Processed payments and ensured customer satisfaction in a fast-paced environment
- Maintain 20% tip through each shift
Server
Walk-Ons Sports Bistreaux
11.2021 - 08.2023
- Upheld safety and sanitation requirements
- Negotiated resolved customer concerns/and or complaints
- Connected with others in a multicultural environment and take action to make a difference
Education
BS - Business Administration, Management
Aquinas College
12.2024
Associates Degree -
Eastern Florida State College
01.2022
Skills
- Microsoft Word
- Excel
- PowerPoint
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Customer service
- Sales expertise
- Point of sale operation
- Relationship management
- Reliability
Websites
Awards
- Bronze, Silver, Gold Girl Scout
- Gold Award
- 2022 Girl Scout cookie sale #2 Top seller
Accomplishments
- Used Microsoft and Excel to develop inventory tracking spreadsheets.
- Assisted in training new hires, improving team efficiency and service quality
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
- CPR/AED Certification
- First Aid Certification
Timeline
Server
Home 2 Suites by Hilton
09.2024 - Current
Server
Morning Belle
04.2024 - Current
Server
Walk-Ons Sports Bistreaux
11.2021 - 08.2023
Associates Degree -
Eastern Florida State College
BS - Business Administration, Management
Aquinas College
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