Bryanna Skye Soto
Weslaco,TX
Summary
Customer Service Appointment Scheduling Payment Processing Data Entry Record Keeping Office Organization Team Collaboration Accounting
Overview
4
4
years of professional experience
Work History
Substitute Teacher
Donna ISD
01.2023 - 04.2025
- Took attendance and maintained attendance records during the period as a substitute.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Facilitated discussions to encourage critical thinking and student engagement.
- Addressed individual student needs and accommodated learning differences.
- Enforced classroom routines to keep students on schedule and operating at a consistent level.
- Helped the head teacher by restocking missing or low supplies in the classroom.
- Engaged students in discussions to promote interest and drive learning.
Front Desk Receptionist
Rise N Shine Therapy
05.2022 - 03.2025
- Managed company calendar and scheduled events.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Maintained a clean and organized reception area to uphold company image.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed and distributed internal and external communications.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Explained policies and procedures to visitors.
- Greeted visitors to provide information and direct to appropriate personnel.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Greeted customers warmly and made them feel welcome.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Optical Specialist
Texas State Optical
06.2025 - 01.2026
- Conducted comprehensive vision exams and recommended customized eyewear solutions, increasing patient purchases and satisfaction.
- Performed diagnostic medical testing to identify ocular conditions and coordinated referrals for follow-up care.
- Managed billing and accounts receivable for the practice, maintaining accurate records and ensuring timely payments.
- Trained patients in proper contact lens use and fitting, reducing follow-up issues and improving wear compliance.
Education
High School Diploma -
Donna High School
Health Sciences
University of Texas Rio Grande valley
Skills
- Customer Service
- Appointment Scheduling
- Payment Processing
- Data Entry
- Record Keeping
- Office Organization
- Team Collaboration
Awards
- Top 10% in class
- CCMA Program in high-school
- Dean's List 3 Years at UTRGV
- 3.8 GPA
- A&B Honor Roll Student
Languages
Spanish
English
Timeline
Optical Specialist
Texas State Optical
06.2025 - 01.2026
Substitute Teacher
Donna ISD
01.2023 - 04.2025
Front Desk Receptionist
Rise N Shine Therapy
05.2022 - 03.2025
High School Diploma -
Donna High School
Health Sciences
University of Texas Rio Grande valley