Bryant Church Sr.
Hallandale Beach,FL
Summary
Experienced in the hospitality industry holding multiple leadership positions. Currently seeking a role to bring value to a dynamic organization through the application of both academic and professional skills.
Overview
18
18
years of professional experience
Work History
Food and Beverage Manager
The Cheescake Factory
07.2013 - Current
- Managed bar and wait staff and directed hiring program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Guest Services Manager
Renaissance Hotel (Marriott Internationals)
06.2021 - 05.2023
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Overhauled concierge, spa and pool services with improved signage, increased hours, and better trained attendants.
- Reviewed upcoming events and planned for expected challenges.
- Improved customer service scores by 50% from 2021 to 2023.
Customer Complaint Coordinator
BrightSky, LLC
05.2007 - 07.2013
- Tracked, monitored and worked with stakeholders to address issues identified through root cause analysis.
- Assisted with complaint gap analyses and risk assessments.
- Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
- • Handled difficult clients and situations in a calm and professional manner, ensuring that each prospect and client interaction results in increased loyalty.
Education
Bachelor of Science - Hospitality And Tourism Management
Florida International University
Miami, FL12-2022
Associate of Science - Hospitality And Tourism Management
Miami Dade College
Miami, FL08-2020
Timeline
Guest Services Manager
Renaissance Hotel (Marriott Internationals)
06.2021 - 05.2023
Food and Beverage Manager
The Cheescake Factory
07.2013 - Current
Customer Complaint Coordinator
BrightSky, LLC
05.2007 - 07.2013
Bachelor of Science - Hospitality And Tourism Management
Florida International University
Associate of Science - Hospitality And Tourism Management
Miami Dade College
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