Bryant Johnson
Phoenix,AZ
Summary
Dynamic sales professional with a proven track record at UPS, excelling in customer service and relationship building. Skilled in payment plans and economics, I fostered repeat business through effective communication and support. My proactive approach and strong work ethic contributed to enhanced store performance and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
UPS
06.2025 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Delivery Driver
Uber
09.2024 - 06.2025
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
Amazon
03.2024 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
Financial Representative
Northwestern Mutual
04.2023 - 02.2024
- Met with customers to assess needs, financial status, and eligibility.
- Built strong relationships with clients through transparent communication and trust-building activities.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Conducted thorough risk assessments, minimizing potential losses for clients and the firm.
- Became 47th intern in the country
Assistant to the CEO
Gearld Johnson Real Estate Co
08.2016 - 08.2021
- Contributed to company growth by participating in strategy sessions and offering insights based on industry research and analysis.
- Part of one of the biggest residential real estate companies in Oakland, originally started by my grandfather and now run by my father.
- Gained valuable experience handling a variety of tasks in the family business.
- Managed responsibilities such as collecting rent, bookkeeping, and filing company taxes. Developed a strong work ethic and numerous beneficial skills.
- Learned the importance of responsibility with my family relying on me to do my part.
Education
Economics
Arizona State University
Tempe, AZ12-2025
No Degree - Economics
College of San Mateo
San Mateo, CA08-2021
Skills
- Customer service
- Payment plans
- Relationship building
- Selling techniques
- Economics
- Macro and Microeconomics
Certification
- Life Health and Annuities License - 5/11/23 - 8/31/26
Timeline
Sales Associate
UPS
06.2025 - Current
Delivery Driver
Uber
09.2024 - 06.2025
Delivery Driver
Amazon
03.2024 - 09.2024
Financial Representative
Northwestern Mutual
04.2023 - 02.2024
Assistant to the CEO
Gearld Johnson Real Estate Co
08.2016 - 08.2021
Economics
Arizona State University
No Degree - Economics
College of San Mateo
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