Bryant Saez
Miami,FL
Summary
Experienced service oriented individual with proper communication skills and ability to adapt to the ongoing changes Ryder implements. Ensures compliance with workplace policies. Team player with people skills and a friendly positive attitude. Maintains and manages an inventory of over $110,000 worth of parts. I believe that having exceptional customer and dealership relationships is key to a successful location. Knows to properly disperse workload to technician according to their knowledge and experience.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Ryder Truck Rental
Doral, FL
10.2022 - Current
- Delegate workload to 5 technicians according to their skills and experience.
- Work with companies such as South Wine, Intermark Foods, SFD, Gracekennedy Foods and Coremark.
- Daily shop meetings discussing the days work, safety message and the overall performance of the shop.
- Monthly teams call for the FL GA Shop Leadership for Safety
- Discuss job performance problems with employees, identifying causes and issues to find solutions.
- Resolve customer complaints maintaining customer satisfaction.
Parts Coordinator
Ryder
Miami, FL
01.2021 - 09.2022
- Responsible for maintaining an inventory of $150,000 in parts and tires
- Keeping a stock of valuable parts that are often changed on Freightliners, Internationals, & Isuzu.As well as reefer engine parts for Thermo King and Sunbelt Carriers
- Maintaining a close relationship with vendors; Truckmax, Freightliner, Rechtien International, Thermo King, Sunbelt Carriers, Cummins, & Great Dane trailers
- Handling of invoices for parts and building maintenance such as lawn services, pressure cleaning services, safety kleen oil disposal services, battery core services
- Maintaining shop expenses, parts compliance, obsolete parts and purchase orders to Ryder standards.
- Conducted regular audits of parts inventory to ensure accuracy
Customer Service Coordinator
Ryder
Miami
12.2018 - 02.2021
- Critical communication skills, speaking with over 30+ customers ensuring resolvement of truck issues that have been brought to attention
- Continuous updates of truck repairs via email and over the phone
- Taking ownership of the customer relationships for Matheson TriGas, Cheney Brothers, CVS, El Latino to name a few
- Making sure their units are kept on the road profiting business and less time in the shop for repairs
- Calling and emailing them when their trucks are up for maintenance, this goes for rental customers as well
- Supporting the shop supervisor
- Creating work tasks for 16 technicians & assigning them to trucks that suit their expertise.
Service Employee
Ryder
03.2018 - 12.2024
- Great drivers at the fuel station.
- Fuel and inspect trucks for possible safety DOT issues
- Clean shop, throw garbage, mop floors.
- Wash trucks for lease and rental customers.
- Yard check.
Afterschool Counselor
YMCA
Miami
01.2017 - 01.2018
- Providing an appropriately safe, caring and enriching environment for the children enrolled in the YMCA Camp program
- Responsible for conducting in an appropriate manner, setting an example for children, parents and co-workers by reflecting the YMCA core values of caring, honesty, respect and responsibility
- Responsible for a group of ten 3rd grade kids (8-9 years of age)
- Helping them with English and Math homework
- Coached youth basketball and flag football
- Motivating the youth to be proactive
- Keeping them in safe care
- Teaching proper mannerisms.
Education
GED -
Miami Dade College
Miami, FLSkills
- Performance monitoring
- Documentation skills
- Problem-Solving
- Budgeting and finance
- Decision-Making
- Account Management
- Payment Processing
- Workflow Management
Languages
English
Professional
Spanish
Professional
Accomplishments
- Ryder's Future Leaders Program 2022
Timeline
Operations Supervisor
Ryder Truck Rental
10.2022 - Current
Parts Coordinator
Ryder
01.2021 - 09.2022
Customer Service Coordinator
Ryder
12.2018 - 02.2021
Service Employee
Ryder
03.2018 - 12.2024
Afterschool Counselor
YMCA
01.2017 - 01.2018
GED -
Miami Dade College
Similar Profiles
Daniel BrownDaniel Brown
Field Supply Manager (Fsm.) at Ryder Truck RentalField Supply Manager (Fsm.) at Ryder Truck Rental
Hanan SarwarHanan Sarwar
Rental Sales Representative at Ryder Truck RentalRental Sales Representative at Ryder Truck Rental
Anthony TeasdaleAnthony Teasdale
Equipment Service Employee at Ryder Truck RentalEquipment Service Employee at Ryder Truck Rental
Edward MixEdward Mix
Operations Supervisor at Ryder Truck RentalOperations Supervisor at Ryder Truck Rental
Camila AlonsoCamila Alonso
Human Resources Assistant at Pt NowHuman Resources Assistant at Pt Now