Bryce Holliday
Orlando,FL
Summary
Results-driven and personable customer service professional with over 3 years of experience in sales and hospitality. Adept at building strong customer relationships, resolving issues efficiently, and achieving sales targets. Known for exceptional communication skills, problem-solving abilities, and a strong commitment to delivering high-quality service. Proficient in CRM systems and Microsoft Office Suite, with a proven track record of improving customer satisfaction and fostering team collaboration. Seeking to leverage expertise in customer service to contribute to a dynamic team and drive positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
State Farm
04.2023 - 08.2024
- Assisted clients with insurance policy selection, addressing their needs and concerns.
- Achieved sales targets by building strong customer relationships and providing tailored insurance solutions.
- Maintained accurate records of client interactions and policy transactions, ensuring compliance with company and regulatory standards.
Overnight Manager
Comfort Inn & Suites
03.2021 - 07.2022
- Managed night shift operations, ensuring smooth guest check-ins and addressing any guest concerns promptly.
- Supervised night staff, delegated tasks, and maintained a secure environment for guests and employees.
- Handled financial transactions, including night audits, cash handling, and balancing daily reports.
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ11.2025
Skills
- Excellent Communication: Strong verbal and written communication skills for effectively engaging with clients
- Problem-Solving: Proficient in resolving customer issues and providing solutions promptly
- Customer Relationship Management (CRM): Experienced in using CRM software to track client interactions and maintain accurate records
- Time Management: Ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment
- Team Leadership: Capable of leading teams and motivating staff to achieve business objectives
- Sales and Negotiation: Skilled in upselling products and negotiating terms to meet customer needs
- Attention to Detail: Accurate in managing client information and transactions, ensuring compliance with standards
- Adaptability: Quick to adapt to new processes and customer needs in dynamic work environments
- Conflict Resolution: Trained in handling difficult customers and turning negative experiences into positive ones
- Microsoft Office Suite: Proficient in Word, Excel, and PowerPoint for creating reports, presentations, and managing data
Accomplishments
- Nominated for National Society of Leadership & Success – 2019
- Problem Resolution: Successfully resolved an average of 10-20 customer issues per week, ensuring prompt and satisfactory outcomes while maintaining a high level of professionalism.
- Training and Development: Trained and mentored new hires.
Certification
- FL 4-40 License – State of Florida
- Class D Security License – State of Florida
Timeline
Sales Representative
State Farm
04.2023 - 08.2024
Overnight Manager
Comfort Inn & Suites
03.2021 - 07.2022
Bachelor of Science - Applied Management
Grand Canyon University
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