Bryce Howard
Fort Wayne,USA
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
5
5
years of professional experience
Work History
ASSISTANT STORE MANAGER
Sherwin Williams
Decatur, IN
06.2025 - Current
- Supervised daily store operations to ensure exceptional customer service and product availability.
- Trained and mentored team members on company policies and operational procedures.
- Assisted in developing sales strategies to enhance store performance and achieve targets.
- Conducted regular staff meetings to communicate goals, updates, and performance expectations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
CUSTOMER SERVICE SPECIALIST
Sherwin Williams
Fort Wayne, IN And Surf City, NC
07.2022 - 06.2025
- Performed administrative duties such order processing, billing inquiries, account maintenance.
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Developed effective relationships with customers through active listening, problem-solving, and follow up communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Utilized strong organizational skills to manage multiple tasks while maintaining accuracy and attention to detail.
- Assisted with mentoring new employees during and after training.
APPLIANCE TECHNICIAN
Johnston's Cartage & Warehouse
Fort Wayne, INDIANA
03.2021 - 05.2022
- Developed strong communication and interpersonal skills while interacting with customers, vendors, and colleagues.
- Trained new team members on logistics procedures and protocol.
- Organized loading docks according to established protocols for efficient product distribution.
- Followed up with customers after completion of work to ensure satisfactory results were achieved.
- Ordered necessary replacement parts from vendors in a timely manner when required.
- Serviced and repaired domestic electrical or gas appliances, such as clothes washers, refrigerators, stoves, and dryers.
Education
HIGH SCHOOL DIPLOMA -
Homestead High School
Fort Wayne, IN05-2021
Skills
- Customer Relations
- Decision Making
- Adaptability
- Critical Thinking
- Product Knowledge
- Positive Attitude
Timeline
ASSISTANT STORE MANAGER
Sherwin Williams
06.2025 - Current
CUSTOMER SERVICE SPECIALIST
Sherwin Williams
07.2022 - 06.2025
APPLIANCE TECHNICIAN
Johnston's Cartage & Warehouse
03.2021 - 05.2022
HIGH SCHOOL DIPLOMA -
Homestead High School