Bryce Johnson
Dundalk,MD
Summary
Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
Baltimore, MD
05.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Sales Associate
DTLR
Glen Burnie, MD
05.2022 - 11.2022
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Adhered to company safety policies regarding floor management and customer interactions.
- Boosted sales revenue through the effective demonstration of product features and benefits.
- Assisted in inventory management, ensuring accurate stocking levels and timely replenishment of merchandise.
Education
High School Diploma -
Patapsco High School & Center For Arts
Baltimore, MD05.2021
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
Timeline
Customer Sales Associate
DTLR
05.2022 - 11.2022
Customer Service Associate
Wawa
05.2021 - Current
High School Diploma -
Patapsco High School & Center For Arts