Bryce Macpherson
Saint Augustine
Summary
I just moved to St. Augustine after spending my first 25 years in upstate NY and I greatly look forward to continuing my career as a server. I have spent the last 3 years working as a server at Red Robin in Rochester, NY. During those years I have experienced just about everything that a restaurant job can entail, such as 10+ hour busy days with a large section and single-handedly taking parties of 20 people or more. Although I am no stranger to this industry being stressful, I am able to embrace the chaos and adapt well to whatever the day might bring, all while providing exemplary service to our customers.
Overview
4
4
years of professional experience
Work History
Server
Red Robin
Rochester, NY
05.2023 - 05.2026
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Managed food and beverage orders efficiently, maintaining accuracy during high-volume service periods.
- Trained new staff on menu items, service standards, and operational procedures to enhance team performance.
- Collaborated with kitchen staff to ensure timely delivery of orders and adherence to quality standards.
Service Associate, Host, Busser
Outback Steakhouse
Clifton Park, NY
06.2022 - 12.2022
- Spent time learning to understand day-to-day restaurant operations on a broad level to prepare me for future positions
- As service associate, worked with servers to provide excellent customer service by running food, preparing and running drinks as well as other various tasks
- As host, joyfully greeted customers and offered early hospitality as well as managing third party orders and wait times
- As busser, thoroughly cleared and wiped tables in a timely manner
Education
Bachelor of Science - Media Management
St. John Fisher University
Rochester, NY05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Strong interpersonal skills
- Multitasking
Timeline
Server
Red Robin
05.2023 - 05.2026
Service Associate, Host, Busser
Outback Steakhouse
06.2022 - 12.2022
Bachelor of Science - Media Management
St. John Fisher University