Bryce Marrero
Davie,FL
Summary
Dynamic Shift Lead Manager with a proven track record at Einstein Bagels, adept in team motivation and workplace safety. Excelled in enhancing customer satisfaction and optimizing inventory, reducing wastage significantly. Skilled in employee training and policy enforcement, I led teams to exceed performance goals through exemplary leadership and effective sales strategies.
Overview
2
2
years of professional experience
Work History
Shift Lead Manager
Einstein Bagels
04.2023 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
Education
Associate of Arts - Business Economics
Broward College
Fort Lauderdale, FL06-2026
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Sales strategies
- Cash handling
- Opening and closing procedures
Timeline
Shift Lead Manager
Einstein Bagels
04.2023 - Current
Associate of Arts - Business Economics
Broward College
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