Bryce Shockley
Spring,TX
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
32
32
years of professional experience
Work History
Server
Cheesecake Factory
Woodlands, TX
09.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server/ Bartender/ Trainer
PF Changs Restaurant
Woodlands, TX
06.2004 - 10.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
High School Diploma -
Texas Tech University
Lubbock, TX05.1988
Skills
- Special Requests and Substitutions
- Specials Promotion and Upselling
- Workflow Coordination
- Service-Oriented
- Menu Memorization and Presentation
- PPE Guideline Compliance
- Staff Training
- Upselling and Cross Selling
- Team Player
- Customer Service and Rapport
- Food Safety Standards
- High Energy and Stamina
- Transactions and Cash Handling
- Warm and Friendly
- Order Accuracy and Delivery
- Food and Beverage Service
- Relationship Building
- Cool Under Pressure
- Reliable and Responsible
- Wine and Liquor TABC Certified
- Valid Food Handlers Certification
- Team Leadership
Timeline
Server
Cheesecake Factory
09.2021 - Current
Server/ Bartender/ Trainer
PF Changs Restaurant
06.2004 - 10.2021
High School Diploma -
Texas Tech University