Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Bryce Troia

Tuscaloosa,AL

Summary

Results-driven candidate with successful track record of providing excellent customer service and administrative assistance in fast-paced environments. Adept at managing multiple projects and prioritizing tasks.

Overview

6
6
years of professional experience

Work History

Server

Another Broken Egg - Cojak Investments
05.2023 - Current


  • Use Revel system to place orders, manage payments, and handle complimentary items.
  • Provide premier customer service to the public, responding quickly and efficiently to a broad range of customer needs and questions.
  • Serve a diverse range of customers from a wide variety of cultural, geographic, and economic backgrounds in a polite, compassionate, and attentive manner.
  • Process multiple forms of payment including cash and credit cards.
  • Diligently follow all state policies and regulations from health and food safety to alcohol sales.


Customer Service Staff Member

Publix
05.2022 - 05.2023
  • Supervise front-end customer service associates in a diverse, welcoming work environment by assigning trainings, creating schedules, and delegating responsibilities to individual associates and their departments.
  • Perform community outreach to encourage sustainable shopping and consumption habits through Publix’s Earth Day initiatives.
  • Answer calls from customers concerning a great variety of questions, providing necessary information in a timely manner and directing customers to appropriate departments when necessary.
  • Review and file reports from opening through close, maintain financial records, and process many forms of payment including checks, cash, and credit cards.
  • Act as the initial point of contact between the public and Publix Supermarkets by rectifying breakdowns in service, addressing customer complaints, and making accommodations to better serve guests with varying abilities and needs.
  • Process and record financial transactions including check cashing, money orders, and money transfers in accordance with federal laws and Publix’s internal policies.
  • Creatively address novel situations and customer needs in a fast-paced environment, navigating linguistic or cultural barriers to create satisfying, memorable experiences for all customers.

Certified Head Lifeguard

Gordon Jewish Community Center
05.2018 - 01.2021
  • Learned and maintained proficiency in Basic Life Saving skills such as First Aid and CPR to provide critical care to guests.
  • Ensure that guests have safe and enjoyable aquatics experiences by overseeing the daily operations of five swimming pools, supervising pool maintenance and conditions.
  • Maintain compliance with city health and safety ordinances as well as Red Cross standards and training.
  • Act as a vital conduit between aquatics staff and aquatics management, supervising lifeguards and swim instructors.
  • Create and file a variety of reports, from daily checklists to emergency incident reports.
  • Serve guests by clearly communicating pertinent safety information and policies to prevent injury or loss of life.
  • Maintain compliance with the GJCC’s religious and cultural practices, especially concerning dietary law and use of various facilities.


Education

Bachelor of Arts - Philosophy

The University of Alabama
Tuscaloosa, AL
05.2023

Skills

  • Regulatory Compliance
  • Report Generation
  • Relationship Management
  • Scheduling

Volunteer Experience

On-Air Radio Host - Druid City Rock Show

  • Schedule and conduct interviews with local and regional artists, musicians, and music educators of many backgrounds in order to promote events, efforts, and projects in West Alabama.
  • Directly communicate with artists or artist management in a professional manner to obtain songs, files, and promotional materials for airplay or wider distribution.
  • Operate recording hardware and software, edit audio and upload files on a weekly basis.

Timeline

Server

Another Broken Egg - Cojak Investments
05.2023 - Current

Customer Service Staff Member

Publix
05.2022 - 05.2023

Certified Head Lifeguard

Gordon Jewish Community Center
05.2018 - 01.2021

Bachelor of Arts - Philosophy

The University of Alabama

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Bryce Troia