Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikayla Taylor

Stafford,VA

Summary

Enthusiastic and reliable professional that takes pride in providing excellent guest/patient service and creating pleasant experiences. Skilled in anticipating, addressing, and easing guest/patient needs and worries, creating and maintaining a safe, clean, and comfortable environment, and operating in an efficient and accurate manner while under pressure. Maintains focus and positive attitude as well as provides an empathetic and friendly point of contact in stressful situations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Buffalo Wild Wings
07.2021 - 04.2023
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Bartender/Assistant Manager

Jay’s Sports Lounge
05.2019 - 07.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Education

Vital Phlebotomy Institute
Fredericksburg, VA
08.2023

High School Diploma -

Brooke Point High School
Stafford, VA
06.2019

Skills

  • Quality Control
  • Regulatory Compliance
  • Hospitality Service Expertise
  • Operational Efficiency and Safety
  • Sanitation and Sterilization
  • Fluency in Medical Terminology
  • Phlebotomy Functions
  • Data Recording
  • Compliance with Collection, Labeling, and Storage Guidelines
  • Verbal and Written Communication
  • Warm and Friendly
  • Adaptable and Flexible

Certification

Phlebotomy Technician Certification

Adult, Child, and Baby First Aid/CPR/AED Certification

Timeline

Server

Buffalo Wild Wings
07.2021 - 04.2023

Bartender/Assistant Manager

Jay’s Sports Lounge
05.2019 - 07.2021

Vital Phlebotomy Institute

High School Diploma -

Brooke Point High School

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Mikayla Taylor