Bryhanna GREENE
Bowling Green,Kentucky
Summary
Detail-focused support professional bringing strength in Excel, CRM systems, billing support, and data management. Maintains accurate records, processes transactions, and handles customer interactions with a steady, solutions-oriented approach. Contributes to efficient operations through dependable documentation, strong follow-up, and quality control.
Overview
9
9
years of professional experience
Work History
Sales Floor Supervisor
Burlington
10.2025 - Current
- Collaborated with management teams to achieve operational and sales goals through strong communication and organization.
- Maintained store standards and ensured timely completion of operational tasks in high-volume conditions.
- Supported daily retail operations in a fast-paced environment while ensuring accuracy in merchandising, inventory organization, and customer service execution.
- Assisted with inventory management and product organization to improve workflow efficiency and customer experience.
Member Service Representative
Sky Zone Trampoline Park
04.2025 - 10.2025
- Managed and responded to a team-leading volume of support tickets and chats submitted via email and through support portal.
- Successfully resolved escalated cases through active listening, empathy, and effective problem-solving techniques.
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
Billing Coordinator
NTT DATA Services
05.2024 - 02.2025
- Performed collections activities by contacting customers via phone or email regarding outstanding balances due on their accounts.
- Processed billing invoices and maintained accurate customer account records.
- Reviewed account details for accuracy before posting charges and credits.
Billing Specialist
Concentrix
04.2023 - 05.2024
- Followed compliance regulations closely while processing transactions accurately and maintaining required documents.
- Supported 75+ daily inbound customer interactions while keeping data accurate across multiple software systems and databases.
- Navigated CRM systems, account databases, knowledge bases, and documentation platforms while keeping information confidential and accurate.
- Resolved customer complaints with empathy to support client loyalty and repeat business.
Customer Sales Representative
Imedia Brands
05.2021 - 02.2023
- Achieved a 97% customer satisfaction score, surpassing company expectations for service delivery
- Boosted sales by 15% through targeted upselling and cross-selling strategies
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Managed approximately 50 daily customer inquiries via calls and emails, maintaining a positive attitude and focus on satisfaction
Sales Chat Agent
Aeropostale
08.2020 - 05.2021
- Exceeded sales targets by converting potential leads into customers through effective chat and email communication
- Utilized CRM systems to track customer interactions, update records, and manage follow-up actions efficiently
- Maintained comprehensive records of chat support interactions, enhancing documentation for quality assurance
- Collaborated with team members to improve overall performance, sharing best practices and addressing challenges together.
Data Entry Specialist
Rue 21
04.2018 - 03.2020
- Managed and organized documents for data entry tasks, including compiling, verifying, and sorting information for computer entry
- Reduced data record errors by conducting thorough quality checks and implementing corrective measures
- Created pivot tables, charts, and summary reports using Excel and Google Sheets, enhancing data analysis accuracy
Education
Bachelor of Arts - Tv And Production
Murray State University
Murray, KY05-2027
High School Diploma - Nursing
Central High School
Louisville, KY05-2016
Skills
- Microsoft Excel (Formulas, Spreadsheets, Data Tracking)
- Order Processing & Order Management
- Data Entry & Document Management
- CRM Systems & Salesforce
- Purchase Order Support
- Problem Solving & Critical Thinking
- Attention to Detail
- Sales Transaction Support
- Time Management & Organization
- Billing support
- Customer Service & Conflict Resolution
- Fast-Paced Work Environments
- Team Collaboration
- Inventory & Retail Operations
- Retail Product Knowledge
- Accuracy & Quality Control
Timeline
Sales Floor Supervisor
Burlington
10.2025 - Current
Member Service Representative
Sky Zone Trampoline Park
04.2025 - 10.2025
Billing Coordinator
NTT DATA Services
05.2024 - 02.2025
Billing Specialist
Concentrix
04.2023 - 05.2024
Customer Sales Representative
Imedia Brands
05.2021 - 02.2023
Sales Chat Agent
Aeropostale
08.2020 - 05.2021
Data Entry Specialist
Rue 21
04.2018 - 03.2020
Bachelor of Arts - Tv And Production
Murray State University
High School Diploma - Nursing
Central High School