Brylee Miller
Mabank
Summary
Motivated Shift Lead experienced in supervising operations and training employees within fast-paced environments. Fostered positive team dynamics while demonstrating strong communication, organization, and problem-solving skills. Pursuing a Bachelor of Science in Healthcare Management, focused on transitioning into Human Resources to contribute to employee development and workplace success.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Shift Lead
7 Brew Coffee
2025.08 - Current
- Led daily shift operations, enhancing customer service and ensuring operational efficiency.
- Delegate responsibilities and monitor team performance throughout each shift.
- Train, coach, and support new employees to ensure confidence and consistency in their roles.
- Resolved customer concerns professionally, ensuring timely issue resolution and satisfaction.
- Fostered teamwork, communication, and accountability, contributing to a positive work environment.
- Assist with inventory, opening and closing procedures, and maintaining company standards.
Coach
East Texas Twisters Cheer Gym
2024.12 - 2025.08
- Coached athletes, fostering teamwork, discipline, and confidence to enhance performance.
- Planned practices and tracked athlete development to ensure skill progression.
- Communicated effectively with parents, athletes, and staff.
- Maintained safe, organized, and encouraging environment to support athlete engagement.
Team Member
Cedar Creek Boat Rentals
2024.05 - 2025.08
- Provided exceptional customer service while adhering to safety protocols.
- Guided customers through rental process, addressing inquiries to enhance satisfaction.
- Collaborated with team members to maintain efficiency in fast-paced environment.
- Processed transactions accurately and maintained organized facilities.
Education
Bachelor of Science - Healthcare Management
Capella University
Minneapolis, MN07.2026
High School Diploma -
Mabank High School
Mabank, TX05.2024
Skills
- Sales Transactions
- Customer Engagement
- Onboarding Support
- Stock Control
- Leadership
- Team Collaboration
- Communication
- Conflict Resolution
- Problem Solving
- Time Management
- Organization
- Microsoft Excel
- Microsoft Word
- Adaptability
Certification
- Food Handler Certificate
- Food Manager Certification
Timeline
Shift Lead
7 Brew Coffee
2025.08 - Current
Coach
East Texas Twisters Cheer Gym
2024.12 - 2025.08
Team Member
Cedar Creek Boat Rentals
2024.05 - 2025.08
Bachelor of Science - Healthcare Management
Capella University
High School Diploma -
Mabank High School