Brylie Brummett
Garfield,AR
Summary
Goal-oriented professional with expertise in customer service and problem-solving. Proven ability to nurture client relationships and train new employees, driving satisfaction and enhancing operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
BDC Representative
Everett Infiniti
Rogers, AR
04.2025 - Current
- Collaborated with sales team to identify potential clients and nurture relationships through effective outreach.
- Adapted quickly to new software tools, improving data entry accuracy and response times.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Developed strong product knowledge to effectively communicate features and benefits of vehicles to customers.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Trained new employees on customer service, money handling and organizing strategies.
- Generated advertising brochure for vendor use.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Ensured adherence to industry regulations and dealership policies throughout all customer interactions.
- Increased sales by using exceptional customer service.
Tutor
Kumon Learning Center
Bentonville, AR
08.2024 - 02.2025
- Facilitated engaging and interactive tutoring sessions to improve student comprehension.
- Monitored student progress and adjusted instructional methods accordingly.
- Provided constructive feedback to encourage student motivation and confidence.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
- Maintained up-to-date knowledge of educational best practices and incorporated them into teaching methods.
Education
Bachelor of Science - Pre-Med
University of Arkansas
Fayetteville, Arkansas, AR05-2029
No Degree - EMR-EMT-Phlebotomy
Ignite Professional Studies
Bentonville05-2025
High School Diploma -
Bentonville Highschool
Bentonville, AR05-2025
Skills
- Goal oriented
- Patient care
- Basic life support
- HIPAA
Certification
- CPR
- BLS
- EMT - Certified Emergency Medical Technician
- PT - Phlebotomy Technician
- HIPAA
- Stop the Bleed
- OSHA
Timeline
BDC Representative
Everett Infiniti
04.2025 - Current
Tutor
Kumon Learning Center
08.2024 - 02.2025
Bachelor of Science - Pre-Med
University of Arkansas
No Degree - EMR-EMT-Phlebotomy
Ignite Professional Studies
High School Diploma -
Bentonville Highschool