Brylynn Van Stronder
Zephyrhills,FL
Summary
Dynamic and detail-oriented professional with extensive experience at Champs Sports, excelling in customer service and team support. Proven ability in data entry and appointment scheduling, ensuring efficient operations. Recognized for enhancing filing systems and maintaining organized environments, contributing to improved workflow and client satisfaction.
Overview
4
4
years of professional experience
Work History
Receptionist
Cutters Edge Professional Service
Lithia , FL
12.2024 - Current
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Prepared welcome packages for new hires.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with special projects assigned by management when required.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Key Holder/Assistant Manager
Champs Sports
Tampa, FL
03.2023 - 11.2024
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Inspected physical condition of store premises to identify any maintenance issues.
- Replenished merchandise displays throughout the store as needed.
- Developed schedules for associates based on needs of the business.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Ensured store was opened and closed in a timely manner according to company policies.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Ensured compliance with all company policies and procedures.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Verified accuracy of register tills at beginning and end of shift.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Partnered with store leadership team to learn and understand management processes and reports.
- Developed extensive product knowledge, growing revenue, and building consumer base.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Handled customer inquiries and complaints with professionalism and patience.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Assisted in general housekeeping to maintain store image.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Receptionist/Data Entry Clerk
Total Home Renovations
Gibsonton, Florida
01.2022 - 03.2023
- Monitored office supplies inventory and placed orders when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Answered and directed incoming calls using multi-line telephone system.
Education
Medication Technician - Medication
Elite Medical Academy
Largo, FL09-2025
CNA Certificate of Completion - CNA
CNA Testing And Training Center
Brandon, FL03-2025
High School Diploma -
Florida Virtual School
Brandon, FL08-2024
Skills
- Data entry
- Customer service
- File organization
- Appointment scheduling
- Cash handling
- Team support
- Time management
- Problem solving
- Attention to detail
- Administrative support
- Typing speed
- Multi-line telephone systems
- Clerical support
- Multi-line telephone skills
- Telephone skills
- Organization skills
- File management
- Multi-line phone system operation
- Front desk operations
- Mail handling
- Basic accounting
- Business administration
- Multi-line telephone operation
- Phone etiquette
- Travel arrangements
References
References available upon request.
Timeline
Receptionist
Cutters Edge Professional Service
12.2024 - Current
Key Holder/Assistant Manager
Champs Sports
03.2023 - 11.2024
Receptionist/Data Entry Clerk
Total Home Renovations
01.2022 - 03.2023
Medication Technician - Medication
Elite Medical Academy
CNA Certificate of Completion - CNA
CNA Testing And Training Center
High School Diploma -
Florida Virtual School