Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic
Brynlee Pozzi

Brynlee Pozzi

Mesa,AZ

Summary

Adept at multitasking and relationship building, I enhanced customer satisfaction at The Cheesecake Factory by seamlessly managing reservations and guest interactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to create a positive working environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

The Cheesecake Factory
01.2023 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.

Server

Canyon Winds Retirement LLC
12.2021 - 01.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent resident experiences.
  • Cultivated warm relationships with residents and families.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or resident rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

No Degree - Nursing

Northern Arizona University
Flagstaff, AZ
05.2028

High School Diploma -

Red Mountain High School
Mesa, AZ
05.2024

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Cleanliness and hygiene
  • Assertiveness
  • Personal presentation
  • Handling Complaints
  • Relationship Building
  • Coordinating tasks

Certification

  • ServSafe
  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Hobbies

Hobbies include working out with personal trainer, Pilates, Barre, outdoor activities including paddle boarding and snowboarding 

Timeline

Restaurant Hostess

The Cheesecake Factory
01.2023 - Current

Server

Canyon Winds Retirement LLC
12.2021 - 01.2024

No Degree - Nursing

Northern Arizona University

High School Diploma -

Red Mountain High School

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Brynlee Pozzi