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Brynn Korte
Tampa,FL
Work Preference
Overview
1
1
Certificate
5
5
years of professional experience
Education
Bachelor of Arts - Psychology
University of South Florida (USF)
Tampa, FL05-2027
Skills
- Experience with CRM tools
- Social Media Customer Support
- User support and troubleshooting
- Internal communication tools
- Active Listening
- Conflict Resolution
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Problem resolution
Timeline
Front Desk Lead
Balance Salon AVEDA
02.2024 - 05.2026
Server
Saltblock Catering
03.2022 - 06.2023
Sales Associate
Charlotte Russe
08.2021 - 02.2022
Bachelor of Arts - Psychology
University of South Florida (USF)
Summary
Customer Support and Client Services professional with 4+ years of experience assisting customers across hospitality, retail, and front-desk environments. Experienced in handling high-volume phone, email, and in-person customer interactions while maintaining accurate records through CRM systems and scheduling platforms. Skilled in customer issue resolution, live chat support, ticketing systems, troubleshooting, and cross-functional collaboration. Recognized for patience, adaptability, strong communication skills, and the ability to remain calm and effective in fast-paced environments.
Work History
Front Desk Lead
Balance Salon AVEDA
Tampa, FL
02.2024 - 05.2026
- Delivered exceptional service to 30–50 clients daily via phone, email, and in-person communications to enhance customer satisfaction.
- Managed appointment logistics for over 100 clients weekly to enhance operational efficiency and maintain customer satisfaction.
- Resolved customer scheduling conflicts and service issues to support retention and loyalty initiatives.
- Employed CRM tools to systematically track client interactions, appointments, memberships, and sales activities to enhance operational efficiency.
- Coordinated schedules with stylists and management to enhance operational efficiency and respond to shifting priorities.
Server
Saltblock Catering
Tampa, FL
03.2022 - 06.2023
- Delivered exceptional customer service at weddings, corporate events, and large-scale gatherings serving hundreds of guests.
- Worked collaboratively with event teams to ensure seamless event execution and timely resolution of guest requests.
- Maintained professionalism and accuracy while multitasking in fast-paced, high-pressure environments.
- Adapted quickly to changing event needs while providing attentive and personalized guest support.
- Delivered exceptional customer service, enhancing guest satisfaction during events.
Sales Associate
Charlotte Russe
Citrus Park, FL
08.2021 - 02.2022
- Assisted customers with product selection and purchasing decisions through active listening and consultative selling techniques.
- Handled customer questions, concerns, and transactions while maintaining a positive shopping experience.
- Supported merchandising, inventory organization, and store operations to ensure efficient workflow.
- Collaborated with team members to achieve sales goals of $2500-$5000 per day.
Certification
Outstanding Customer Service – Your Ultimate Guide, Alison Learning Platform