Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brynne Velozo

East Freetown,MA

Summary

Highly driven professional with over ten years of leadership experience. Proficient in understanding financial planning, communication, staffing, safety, and employee development. Organized, proactive, and reliable with a team-oriented mentality. Dedicated to providing exceptional customer service.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Administrative Assistant

AMI Machining
Middleboro, MA
10.2023 - 01.2024
  • Managed spreadsheets, reports, and documents, while organizing filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
  • Handled incoming calls and e-mails inquiring about manufacturing needs
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting
  • Prepared and prioritized calendars and assisted in payroll duties including time off requests and sick time accrual
  • Processed invoices for payment and assisted accountant
  • Assisted with marketing and improved online presence and searchability
  • Reached out to potential customers encouraging them to use our services and explained our quoting process

General Manager/Area Manager

Dogtopia
Dedham, MA
10.2021 - 09.2023
  • Managed dog daycare within Red Barn franchise; top 5 out of 28 facilities for volume and profitability across 6 states
  • Successfully assisted in the launch of 2 new facilities as Area Manager
  • Consistently achieved or exceeded sales goals by marketing and effectively developing brand reputation
  • Coached staff to create trusting relationships between pet parents and ensured excellent customer service was consistently delivered
  • Handled all aspects of payroll, scheduling, interviewing, hiring, training, and HR issues within main facility, while assisting other facilities as Area Manager
  • Administered employee discipline through verbal and written warnings
  • Enforced company policies and procedures to maintain a safe and professional environment
  • Efficiently communicated new business plans from corporate headquarters
  • Calmly and professionally handled any urgent issues or emergencies that can occur when working with live animals and people

Pro Services Manager

Lowes
Brockton, MA
03.2021 - 10.2021
  • Managed commercial contractor's desk and building materials department
  • Directly supervised 12 employees in department. As manager on duty; supervised upwards of 50 employees in store
  • Built relationships with contractors through excellent customer service and fulfilled large orders quickly and efficiently
  • Ensured associates managed their contractor accounts effectively and coached or corrected as necessary
  • Worked with upper management for continuous training opportunities to develop skills for myself and direct employees
  • Attained fork lift license through company and briefly trained on reach truck

General Manager/Assistant Manager/Dept Manager

Petco Animal Supplies Stores Inc.
North Dartmouth, MA
11.2007 - 03.2021
  • Managed one of the highest grossing stores in Massachusetts
  • Ensured health and wellness of animals in store, cleanliness and standards, and development of team's animal knowledge
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery
  • Direct supervisor to upwards of 30 employees
  • Coordinated interviewing, hiring, developmental training, disciplinary actions, and separation of employees
  • Reviewed sales data and reacted effectively to achieve budgets, payroll, and targets assigned to store
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management

Education

New Bedford High School
New Bedford, MA

University of Massachusetts - Dartmouth
North Dartmouth, MA

Skills

  • Leadership and Team Building
  • Interpersonal Communication Skills
  • Budgeting and Payroll
  • Customer Relationship Management
  • Business Development & Administration
  • Operational Efficiency
  • Problem Resolution
  • Animal Behavior and Safe Handling

Certification

  • Certified Excel Training from Pryor Learning
  • Dog CPR certified through Dogtopia

Timeline

Administrative Assistant

AMI Machining
10.2023 - 01.2024

General Manager/Area Manager

Dogtopia
10.2021 - 09.2023

Pro Services Manager

Lowes
03.2021 - 10.2021

General Manager/Assistant Manager/Dept Manager

Petco Animal Supplies Stores Inc.
11.2007 - 03.2021

New Bedford High School

University of Massachusetts - Dartmouth

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Brynne Velozo