Bryona Keifman
Buffalo
Summary
Dynamic customer service professional with a proven track record at Tops Friendly Markets, excelling in customer assistance and issue resolution. Recognized for enhancing customer satisfaction through empathy and effective communication. Skilled in cash handling and maintaining accurate financial records, contributing to a seamless shopping experience. Committed to teamwork and operational excellence.
Overview
6
6
years of professional experience
Work History
Cashier
Tops Friendly Markets
Buffalo
07.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Issue resolution
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Customer Service Representative
Tops Friendly Markets
Buffalo
08.2018 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Patient Service Representative
Immediate Care
Amherst
04.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Took copayments and compiled daily financial records.
Education
High School Diploma -
Chsat
Buffalo, NYSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Written and verbal communication
Timeline
Cashier
Tops Friendly Markets
07.2024 - 09.2024
Patient Service Representative
Immediate Care
04.2023
Customer Service Representative
Tops Friendly Markets
08.2018 - 04.2023
High School Diploma -
Chsat