Bunce Bernard
Miami Gardens,FL
Summary
Dedicated professional with proven expertise in customer service and cash handling, honed at Wingstop and Hard Rock Stadium. Excelled in enhancing customer satisfaction and streamlining transactions, showcasing exceptional work ethic and team collaboration. Achieved remarkable accuracy in financial transactions, contributing to repeat business and operational efficiency.
Overview
2
2
years of professional experience
Work History
Cashier
Wingstop
05.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Concessions Cashier
Hard Rock Stadium
03.2022 - 05.2023
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Responded to customer complaints to help resolve issues.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Supported team members with various needs depending on customer influx and demand.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Communicated stand offerings and answered guest questions regarding orders.
Education
High School Diploma -
Miami Norland Senior High School
Miami Gardens06-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Time management skills
- Team collaboration
- Customer service excellence
- Money handling
Languages
English
Full Professional
Timeline
Cashier
Wingstop
05.2023 - 08.2024
Concessions Cashier
Hard Rock Stadium
03.2022 - 05.2023
High School Diploma -
Miami Norland Senior High School
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