Bunno Almeida
New York,NY
Summary
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. And always a dog lover.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Bark Place Nyc
New York, NY
12.2023 - Current
- Tracked inventory of supplies needed for the front desk area.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Greeted and welcomed guests in a friendly, professional manner.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Processed payments, cashiering duties and credit card transactions accurately.
- Created weekly schedules for front desk staff according to business needs.
Restaurant Hostess
Felice Security
New York, NY
01.2023 - Current
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Balanced cash register at end of shift according to established procedures.
- Informed kitchen staff of any special orders or dietary restrictions.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Verified accuracy of orders before delivering them to customers' tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Dog Bather
Puppy Loft
New York, NY
01.2023 - 12.2023
- Maintained cleanliness of the facility at all times.
- Provided nail trims and ear cleaning as requested by the customer.
- Brushed out mats from fur coats using proper techniques.
- Monitored animals for signs of distress or discomfort during bath time.
- Inspected tools and equipment before use to ensure they are safe for use on animals.
- Notified owners when an issue was found with their pet's health or condition during a grooming session.
- Performed dog brushing services including dematting and flea treatments.
- Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
- Assisted in bathing dogs that were difficult to handle or had special needs.
Education
Bachelor of Arts - Law Studies
FEDERAL UNIVERSITY OF GOIÁS
Brazil04-2021
Skills
- Hospitality services
- Strong leadership
- Problem-solving skills
- Time Management
- Listening Skills
- Issue Resolution
- Breed and species knowledge
Languages
English
Full Professional
Spanish
Professional
Portuguese
Native/ Bilingual
Timeline
Front Desk Supervisor
Bark Place Nyc
12.2023 - Current
Restaurant Hostess
Felice Security
01.2023 - Current
Dog Bather
Puppy Loft
01.2023 - 12.2023
Bachelor of Arts - Law Studies
FEDERAL UNIVERSITY OF GOIÁS
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