- Historical Exploration
- Adventure Travel
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Crafting and DIY Projects
- Video Gaming
Burchfield Haley
Saint Augustine,FL
Summary
Goal-oriented BDC Representative with proven adaptability and strong communication skills. Committed to enhancing customer satisfaction through efficient appointment setting and performance tracking.
Overview
7
7
years of professional experience
Work History
BDC Representative
Beaver Motors
Saint Augustine, FL
05.2023 - 02.2026
- Assisted customers with inquiries, providing accurate information about products and services.
- Managed incoming calls, ensuring efficient communication and resolution of customer issues.
- Documented customer interactions in CRM system for streamlined follow-up and support.
- Collaborated with team members to improve response times and enhance customer satisfaction.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
Lead Teacher
Grandmas Daycare
Saint Augustine, FL
03.2019 - 06.2023
- Developed and implemented engaging lesson plans aligned with developmental milestones.
- Mentored junior staff, fostering a collaborative and supportive teaching environment.
- Assessed individual student progress and tailored educational approaches accordingly.
- Established partnerships with families to enhance student learning experiences.
Education
High School Diploma -
Pedro Menendez High School
Saint AugustineSkills
- Goal oriented
- Performance tracking
- Appointment setting
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Interests
Timeline
BDC Representative
Beaver Motors
05.2023 - 02.2026
Lead Teacher
Grandmas Daycare
03.2019 - 06.2023
High School Diploma -
Pedro Menendez High School