Byron Briones
DeLand,FL
Summary
Highly skilled and results-driven Field Service Technician with extensive experience in water and wastewater treatment operations. Proven track record of installing, maintaining, and repairing complex mechanical and electrical systems across municipal, industrial, and commercial facilities. Proficient at troubleshooting process control equipment, calibrating instrumentation, and ensuring compliance with environmental and safety regulations. Recognized for exceptional problem-solving skills, strong technical knowledge, and a commitment to delivering top-tier service and operational efficiency. Excels in fast-paced, field-based environments with minimal supervision and consistently upholds high standards of quality and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Field Service Technician II
Hach Company
05.2023 - Current
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased sales by building strong customer relationships and providing excellent service.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
Water Treatment Plant Operator
County Of Volusia
08.2020 - 05.2023
- Collected water samples to test alkalinity, hardness and residual levels.
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
- Monitored SCADA system for problems and adjusted controls to maintain efficiency.
- Adhered to EPA and OSHA regulations.
- Recorded operational data, personnel attendance or meter and gauge readings on specified forms.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
Dual Licensed Waste/Water Treatment Plant Operator
City Of Altamonte Springs
04.2018 - 03.2020
- Monitored SCADA system for problems and adjusted controls to maintain efficiency.
- Collected water samples to test alkalinity, hardness and residual levels.
- Disinfected water with chemicals such as chlorine, fluoride, and poly orthophosphate in exact concentrations.
- Adhered to EPA and OSHA regulations.
- Operated equipment such forklifts, sludge belt press system.
- Monitored and maintained water treatment plants as well as wastewater plant.
- Monitored and operated Direct potable reuse plant.
- Monitored and operated Reuse argumentation plant converting storm water to reclaim water.
Tv Truck Operator
TV Diversified
11.2017 - 03.2018
- Collected video footage of storm water mains for rehabilitation projects.
- Collected video footage of wastewater mains for rehabilitation projects.
- Reported daily time sheets and daily tasks.
- Closely collaborated with project members to identify and quickly address problems.
- Established planning objectives for projects by identifying key issues, approaches and performance metrics.
- Modified and directed project plans to meet organizational needs.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
Utility Maintenance Worker
City Of Deltona
11.2016 - 10.2017
- Responded to service requests during and after business hours.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Lift Station/ Collection Operator
City Of Altamonte Springs
03.2015 - 10.2016
- Maintained and monitored city's collection system and lift stations.
- Responded to service requests during and after business hours.
- Performed general maintenance to lift stations and collections systems.
- Electrical work 120v/240v/480v.
- Worked with Vac-con truck weekly cleaning lift stations and collections systems.
- Monitored SCADA to resolve or encounter problems.
Plumbing Specialist
Lowes Home Improvement Store
08.2014 - 03.2015
- Engaged directly with contractors, plumbers, builders and other key individuals in effort to promote business opportunities.
- Recommended plumbing products that would fulfill customer requirements.
- Answered questions from customers regarding plumbing materials and products.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Tracked stock availability to order supplies for timely stock replenishment.
Customer Service Representative
Convergys Corporation
02.2013 - 08.2014
- Took inbound calls for AT&T large business customers.
- Responded to customer requests for products, services and company information.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
High School Diploma -
Deltona High School
Deltona, FL06.2012
No Degree - Civil Engineering
Seminole State College of Florida
Sanford, FLSkills
- Customer service
- Water Quality
- Field repairs
- Problem-solving
- Public Health
- Troubleshooting and repair
- SCADA Software
- Dissolved Oxygen Meters
- Flow Meter Monitoring
- Water Sampling
- Chemical Analysis
- Pump Stations
- Hazardous chemical handling
- Calibrating instruments
- Documentation skills
Timeline
Field Service Technician II
Hach Company
05.2023 - Current
Water Treatment Plant Operator
County Of Volusia
08.2020 - 05.2023
Dual Licensed Waste/Water Treatment Plant Operator
City Of Altamonte Springs
04.2018 - 03.2020
Tv Truck Operator
TV Diversified
11.2017 - 03.2018
Utility Maintenance Worker
City Of Deltona
11.2016 - 10.2017
Lift Station/ Collection Operator
City Of Altamonte Springs
03.2015 - 10.2016
Plumbing Specialist
Lowes Home Improvement Store
08.2014 - 03.2015
Customer Service Representative
Convergys Corporation
02.2013 - 08.2014
High School Diploma -
Deltona High School
No Degree - Civil Engineering
Seminole State College of Florida
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