Byron Ruiz
San Diego,CA
Summary
Efficient Sales Support Specialist trained in receiving and processing incoming customer inquiries. Vetted contacts for potential sales opportunities and effectively used CRM software. Helped sales personnel spot and understand trends by tracking, modeling and reported on market and customer data. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
10
10
years of professional experience
Work History
Sales Support Specialist
Easypay Finance
08.2021 - 12.2023
- Boosted sales performance by providing timely and efficient support to the sales team.
- Streamlined sales processes for increased revenue generation through effective communication and collaboration with cross-functional teams.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Contributed to the achievement of sales targets by assisting in lead generation and prospecting activities.
- Optimized sales presentations by creating compelling marketing materials, proposals, and product demonstrations.
- Supported successful trade show participation by coordinating logistics, preparing materials, and managing booth setup.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Assisted in achieving better pipeline management while increasing conversion rates using effective CRM updates.
- Developed, maintained and utilized diverse client base.
Trainer/Team Leader
Easypay Finance
02.2020 - 08.2021
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Account Manager
Easypay Fiannce
01.2019 - 02.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Customer Service Representative
Easypay Finance
05.2018 - 01.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shipping and Receiving Clerk
Sherline Products
10.2013 - 05.2018
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
Education
High School Diploma -
Escondido High School
Escondido, CASkills
- Business Development
- Performance Tracking
- Customer Needs Assessment
- Customer Order Management
- Complaint Resolution
- Sales Strategy Development
- Data analysis
- Adaptability
- Organizational skills
- Team collaboration
- CRM software proficiency
Timeline
Sales Support Specialist
Easypay Finance
08.2021 - 12.2023
Trainer/Team Leader
Easypay Finance
02.2020 - 08.2021
Account Manager
Easypay Fiannce
01.2019 - 02.2020
Customer Service Representative
Easypay Finance
05.2018 - 01.2019
Shipping and Receiving Clerk
Sherline Products
10.2013 - 05.2018
High School Diploma -
Escondido High School
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