BYRON WILLIAMS
Austin,TX
Summary
Client-oriented National Outreach Representative with approximately five years of sales/marketing experience in strategic planning and complex problem-solving. In total, I have seven years of experience in the substance use disorder field. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in relationship management to expand organizational success.
Overview
5
5
years of professional experience
Work History
National Clinical Outreach
Summit Behavioral Healthcare
Franklin, TN
09.2023 - Current
- Conducted market research to identify potential clients and industry trends.
- Tracked and monitored KPIs and trends using Sales Force CRM
- Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care
- Generated non-reciprocal, organic business
National Business Development
Brazos Recovery Services
Morgan, Texas
10.2022 - 09.2024
- Built a national book of business from the ground up
- Generated non-reciprocal, organic business
- Tracked and monitored KPIs and trends using Lightning Step CRM
- Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care
Clinical Outreach Representative
Discovery Behavioral Health
Los Alamitos, CA
01.2021 - 10.2022
- Tracked and monitored KPIs and trends using Sales Force
- Triaged all referral leads from start to finish, ensuring that they landed at a DBH program
- Marketed and represented three service lines
- Identified new business opportunities to elevate market position and achieve goals.
Relationship Manager
Bank of America
Dallas
04.2019 - 01.2021
- Drafted monthly summaries to review level of client participation and identify targets for follow-up calls
- Achieved client loyalty through quality, productivity, service, and proactive management
- Streamlined communication efforts by measuring client satisfaction metrics
- Optimized product and service sales and surpassed performance targets.
Education
High School Diploma -
Colleyville Heritage High School
01.2012
Skills
- Microsoft Office
- Sales Force
- BestNotes
- Avea
- Citrix
- Lightning Step
- Google Sheets
- Relationship review processes
- Client acquisition
- Public speaking
- Product expertise
- Health Insurance knowledge
- Sales and marketing
- Planning and coordination
- Documentation
- Marketing
- QuickBooks
- Sales
Timeline
National Clinical Outreach
Summit Behavioral Healthcare
09.2023 - Current
National Business Development
Brazos Recovery Services
10.2022 - 09.2024
Clinical Outreach Representative
Discovery Behavioral Health
01.2021 - 10.2022
Relationship Manager
Bank of America
04.2019 - 01.2021
High School Diploma -
Colleyville Heritage High School
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