Candace Carson
McDonough
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
15000/yr - 200000/yrImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company Retreats401k matchPaid sick leaveSummary
Experienced in delivering exceptional customer service, ensuring a welcoming environment through effective communication and organization. Demonstrated ability to manage customer inquiries and complaints while maintaining cleanliness and efficiency in work areas. Collaborated with team members to enhance service delivery, contributing to positive customer experiences and operational success. Proven skills in cash handling and transaction processing, ensuring accuracy and compliance with established procedures.
Overview
12
12
years of professional experience
2007
2007
years of post-secondary education
Work History
Waitress/Restaurant Hostess
Cracker Barrel Restaurant
Conyers
04.2016 - 10.2017
- Provided exceptional customer service by greeting guests, ensuring prompt seating, and managing waitlists efficiently.
- Assisted in maintaining cleanliness and organization of dining areas, contributing to a welcoming atmosphere for guests.
- Collaborated with kitchen staff to ensure timely delivery of orders, enhancing overall dining experience for patrons.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Welcomed and seated guests promptly, ensuring a positive dining experience and efficient table turnover.
- Provided detailed menu information and recommendations, enhancing customer satisfaction and promoting daily specials.
Cashier Team Lead
Chick-fil-A
McDonough
08.2005 - 12.2012
- Led a team of cashiers, ensuring efficient transaction processing and high-quality customer service during peak hours.
- Coordinated daily cash handling procedures, ensuring accuracy and compliance with operational standards and policies.
- Trained and mentored new cashiers, improving onboarding efficiency and enhancing team performance and morale.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Ensured compliance with all safety regulations while performing tasks.
- Processed payments promptly for customers to exceed productivity standards.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of transaction.
Education
Skills
- Customer service
- Cash handling
- Order processing
- Team leadership
- POS systems
- Menu knowledge
- Cleanliness standards
- Communication skills
- Time management
- Team collaboration
- Customer engagement
- Multitasking ability
- Product recommendations
- Payment processing
- Food safety
Affiliations
I have four beautiful boys aging from 13 to 6. Im a stay at home mom and love being creative and staying organized. I enjoy cooking and staying on task to ensure my boys are motivated and are always growing through life. We attend Church activities and my boys love baseball and being close to nature. My time now will be dedicated to getting back into the work force and providing for my family. Thank you for kindly considering my application and employment.
References
References available upon request.
Timeline
Waitress/Restaurant Hostess - Cracker Barrel Restaurant
04.2016 - 10.2017
Cashier Team Lead - Chick-fil-A
08.2005 - 12.2012
Henry County High School - ,