CHAD DALE
Hummelstown,PA
Summary
Versatile Beverage Manager with over 21 years of experience overseeing daily Food and Beverage operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication with willingness to apply team feedback to resolve challenges. Proactive Beverage Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
Your Place Restaurant & Pub
05.2018 - 12.2020
- Handled cash accurately and prepared deposits.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Beverage Manager
Kiawah Island Golf Resort
01.2016 - 03.2018
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Assistant Food and Beverage Manager
Hollywood Casino At Penn National Race Course
04.2010 - 11.2015
- Identified areas of opportunity for maximum profit levels for every outlet on site(17 different venues).
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Developed a Q and A program for all servers, bar backs and bartenders.
- Implemented new drink policies, reducing over-pouring by 5.3%.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass. ie (The Final Cut).
- Negotiated beverage contracts(2) with both Wilsbach and W&L distributors. In return it would lead to an increase in beer revenue by over $800,000 in the 1st year in was implemented. At the same time it also reduced the cost by 1 cent per bottle of these brands(5) of beer.
- Designed and developed The Beverage Express System.
Restaurant Owner/Operator
Penn Hotel And Sports Bar
02.2001 - 02.2010
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
No Degree - Business Administration And Management, Logistics
Pennsylvania State University
Berks, PASkills
- Customer Retention
- Property Walk
- Loss Prevention Strategies
- Performance Monitoring and Evaluation
- Profit and Loss Control
- Guest Satisfaction
- Effective leader
- Staff training/development
- Recruitment
- Coaching and mentoring
Timeline
Assistant General Manager
Your Place Restaurant & Pub
05.2018 - 12.2020
Beverage Manager
Kiawah Island Golf Resort
01.2016 - 03.2018
Assistant Food and Beverage Manager
Hollywood Casino At Penn National Race Course
04.2010 - 11.2015
Restaurant Owner/Operator
Penn Hotel And Sports Bar
02.2001 - 02.2010
No Degree - Business Administration And Management, Logistics
Pennsylvania State University
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