Saul Flores
Elgin,TX
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Charter Communications, Spectrum
Austin, TX
12.2023 - 10.2024
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Bartender
La Baby Bar
Austin, Texas
04.2023 - 12.2023
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Stocked ice bins and coolers as needed throughout shift.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Made friendly conversation with customers to provide enjoyable bar experience.
Warehouse Worker
Applied Materials
Austin, Texass
05.2019 - 07.2020
- Assembled orders according to customer requests.
- Investigated any reported problems regarding shipping errors or damages.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Warehouse Worker
Walmart
Manor, TX
08.2018 - 05.2019
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Inspected stock for damage or defects and reported issues to management.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Education
High School Diploma -
Phoenix High School
Elgin, TX09-2019
Skills
- Scheduling
- Complaint resolution
- Account updating
- Call management
- Call center experience
- Grammar
- Product sales
- Service upselling
- Shipping procedures
- Relationship building
- Researching
- Team collaboration
- Multitasking and organization
- Complaint handling
- Retail sales customer service
- Typing proficiency
- Strong teamwork
Affiliations
Staying Active Outdoors
Working out In the gym
Playing Video Games
Improving different skills
Timeline
Customer Service Representative
Charter Communications, Spectrum
12.2023 - 10.2024
Bartender
La Baby Bar
04.2023 - 12.2023
Warehouse Worker
Applied Materials
05.2019 - 07.2020
Warehouse Worker
Walmart
08.2018 - 05.2019
High School Diploma -
Phoenix High School
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