Sarah Hanson
Admin Lead
Kerrville,TX
Summary
Systematic Admin with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Clinical and management experience. Responsible, punctual and productive professional when working with little to no supervision. Excellent customer service and conflict management skills.
Overview
12
12
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Horizon Health Services
Buffalo, NY
07.2021 - Current
- Offered office-wide software support and training, troubleshooting issues and optimizing usage
- Scheduled office meetings and client appointments for staff teams
- Coached new employees on administrative procedures, company policies and performance standards
- Handled client correspondence and tracked records to foster office efficiency
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements
- Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention
- Worked with prescribing professionals to get patients necessary medications
- Offered guidance and advice to help cultivate self-esteem and community involvement.
MANAGER
H-E-B
San Antonio, TX
10.2011 - 08.2021
- Hired, trained and mentored staff over 100 employees to maximize effectiveness
- Communicated best practices among on-site and external personnel to align efforts and goals
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Provided management with feedback regarding employee performance and training needs
- Trained new employees in specific job requirements
- Analyzed and interpreted store trends with UPPH ( Units Per Payroll Hour) to facilitate planning
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications
- Created schedules for over 100 partners
- Assisted organization with transitioning from paper invoicing to Workforce
- Manager and point-of-sale systems, which resulted in overall efficiency.Skip to content
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Talented Shift Leader
HOME DELIVERY, E-COMMERCE, H-E-B
San Antonio, TX
09.2019 - 03.2020
- With excellent quality assurance, issue resolution and interpersonal communication skills
- Highly effective at troubleshooting and supervising talented teams
- Proactive and meticulous leader with over 8 years of experience in retail industry
- Proficiencies in inventory control, sales, staff training and development
- Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation., https://www.myperfectresume.com/build-resume/final-resume 2/2
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- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Resolved customer problems and complaints
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Kept records in Google Docs to maintain schedule data by entering and updating information
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution
- Scheduled office meetings and client appointments for team
- Balanced work and organization of surroundings and files.
CASHIER
HEB
San Antonio, TX
08.2011 - 10.2012
- Checked prices for customers and processed items sold by scanning barcodes
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Answered questions about store policies and concerns to support positive customer experiences
- Increased stores IPMS (items per minute) I was at 45 IPM when requirement was 30
- Customer Service and Hospitality expectations.
Education
High School Diploma -
Tivy High School
Degree - Music And Business
South Plains College
Skills
Staff ManagementTeam managementTeam buildingCreative merchandisingVerbal and written communicationStrategic PlanningRelationship developmentProcess improvementResearchGoal settingHTMLCSSSQLGitHubBashLinux and WindowsMariaDBExcel
Additional Information
- Supervised team of 180 staff members. Used Microsoft Excel to develop inventory tracking spreadsheets. Collaborated with team of 2 Vendors in the development of Home Delivery for H-E-B CERTIFICATIONS Salesforce TABC HEADING SIZE TOP & BOTTOM MARGIN SIDE MARGINS SECTION SPACING PARAGRAPH INDENT PARAGRAPH SPACING FONT SIZE LINE SPACING HEADING SIZE TOP & BOTTOM MARGIN 11 pt 12 pt 12 pt FONT STYLE Arial Save & NextStandout TEMPLATE Normal FORMATTING COLOR
Timeline
ADMINISTRATIVE ASSISTANT
Horizon Health Services
07.2021 - Current
Talented Shift Leader
HOME DELIVERY, E-COMMERCE, H-E-B
09.2019 - 03.2020
MANAGER
H-E-B
10.2011 - 08.2021
CASHIER
HEB
08.2011 - 10.2012
High School Diploma -
Tivy High School
Degree - Music And Business
South Plains College