Maria Christina Garza

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Managed 40 customer calls per day.

Processed Account updates per client. Followed polices and procedures. Maintained clients account while providing exceptional customer service. Managed 50 clients per day.

Processed clients requests in a promptly manner. Followed polices and procedures for Texas State programs.

Processed account requests from clients. Followed polices and procedures for all Texas state programs. Managed 150 requests per day.