Giselle Buckley
San Bernardino,CA
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
FinishLine
2025.11 - Current
- Assisted customers with product selection and provided exceptional service to enhance satisfaction.
- Utilized POS system for accurate transaction processing and inventory management.
- Collaborated with team members to maintain store presentation and organization standards.
- Engaged in ongoing product knowledge training to effectively address customer inquiries.
- Processed returns and exchanges following company policies to ensure customer compliance.
- Implemented promotional displays that contributed to increased product visibility and sales potential.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Medical Extern
San Bernardino Urological
2025.03 - 2025.05
- Supported urologists during examinations, ensuring patient comfort and adherence to protocols.
- Conducted preliminary assessments including vital signs and medical history documentation.
- Assisted in patient intake and data entry using electronic health record systems.
- Educated patients on treatment options, medications, and post-operative care instructions.
- Maintained cleanliness and organization of examination rooms and medical equipment.
- Participated in team meetings to discuss patient care strategies and operational improvements.
- Collaborated with supervising physicians to determine appropriate evidence-based treatment plans, ensuring optimal patient outcomes.
- Enhanced patient care by conducting thorough medical histories and physical examinations.
- Maintained confidentiality by adhering to HIPAA regulations and protecting sensitive patient information during documentation processes.
- Developed strong rapport with patients by actively listening to their concerns and addressing any questions or issues promptly and professionally.
- Assisted physicians in various procedures, improving efficiency and quality of patient care.
- Contributed to efficient medical office operations by performing administrative tasks such as scheduling appointments, updating electronic health records, and coordinating referrals when necessary.
- Managed time effectively while multitasking in fast-paced clinical environments, maintaining high-quality patient care standards.
- Expanded knowledge base through participation in continuing education opportunities, staying current on best practices in medicine.
- Strengthened interpersonal skills through effective communication with patients, families, colleagues, and other healthcare professionals.
- Evaluated patient histories, complaints, and current symptoms.
- Placed orders for laboratory tests and interpreted results for accurate decision-making.
- Reviewed patient records, medications and immunization statuses.
- Documented and discussed historical medical information, recent symptoms and current complaints at each visit to maintain comprehensive records.
- Prescribed or administered treatment, therapy and medication to treat or prevent illness, disease or injury.
- Collected, recorded and maintained patient information, medical history and examination results.
- Provided exceptional pre-and post-operative care to patients undergoing various urological surgeries.
- Maintained a safe and sterile environment during urologic procedures, minimizing infection risks.
Team Member
Chick-fil-A
2023.12 - 2025.05
- Collaborated with team members to achieve daily operational goals and maintain workflow efficiency.
- Assisted in training new team members on procedures and best practices for effective service delivery.
- Managed inventory levels by restocking supplies and maintaining organized storage areas.
- Supported management in executing promotional events, enhancing customer engagement and sales opportunities.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Waitress
Machete
2023.07 - 2023.08
- Collaborated with kitchen staff to streamline communication during peak service hours.
- Handled cash transactions accurately while maintaining cash register integrity.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Adapted quickly to changing priorities in a fast-paced environment, ensuring smooth operations.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Medical Assisant Certficate - Medical Assisatant
Concorde Career College
San Bernardino, CA2025-07
High School Diploma -
Upland High
Upland, CA2023-06
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Problem-solving
- Exceptional customer service
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Data entry
- Procedure assistance
- Electronic health records
- CPR
- Compassionate
- Immunization administration
- Specimens collection and processing
- Insurance verification
- Compassionate caregiver
- Fluent in spanish
- Companionship and emotional support
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Calm under pressure
Timeline
Sales Associate
FinishLine
2025.11 - Current
Medical Extern
San Bernardino Urological
2025.03 - 2025.05
Team Member
Chick-fil-A
2023.12 - 2025.05
Waitress
Machete
2023.07 - 2023.08
Medical Assisant Certficate - Medical Assisatant
Concorde Career College
High School Diploma -
Upland High