Joel Fisak
Millbury,MA
Summary
Engineer with 15 years test & test development experience in hardware/software integration. Recognized as an "expert" in areas such as storage protocols & test methodology. Always up for a challenge. Excellent communication with global development teams to proactively reduce defect introduction based on customer requirements & product knowledge driving resolutions. Reproducing customer configurations and failures.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technical Sales Consultant
GreenZone Grow Shops
Worcester, MA
05.2021 - Current
- Increased sales of biological product lines (10%) by educating customers on usage considered "expert"
- Recommended technical solutions to customer issues and explained features and benefits to help customers make educated buying decisions.
- Proactively resolved average of 20 customer issues per month through active communication and dedicated research skills.
Technical Sales Consultant
Impello Biosciences
Fort Collins, CO
10.2020 - 04.2021
- Educate customers on benefits of microbiology & biostimulants
- Conducted testing of products validating efficiency
- Presented product to customers at events
- Multiple new markets penetrated including largest chain in Massachusetts
- Attended product-related technical shows and other activities to represent company products and services
Engineer
Dell/EMC
Hopkinton, MA
01.2000 - 10.2020
- Responsible for technical training in storage concepts (protocols, etc) owner/developer of 60+ tests
- Customer configurations & reproductions (hardware & software) for test design using schematics & specs
- Managed global team of 9 (United States & China)
- Improved test suite selection for short-run nightly sanity qualifications, reducing execution time by 25%
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Participated in formal internal design reviews of proposed products and components, providing input on potential technical improvements & defect reporting
Education
MBA -
Brandeis University
Waltham, MAAssociate Degree in Computer Hardware & Networking -
CPI
Cambridge, MA04.1998
High School Diploma -
Westborough High School
Westborough, MA05.1995
Skills
- Persuasive Communication
- Pipeline Development
- Highly Technical
- Self-starter
- Energetic
- Excellent Communication
- Detail Oriented
- Problem Solver
- Test Methodologies
- Computer Storage Hardware/Software
- Defect Reporting/Resolution
Accomplishments
- Achieved early architectural defects by introducing SanBlaze I/O driver for data integrity and performancetasks.
- Supervised team of 9 staff members.
- Documented and resolved iSCSCI integration issues at plugfest which led to critical bug fixes.
- Resolved product issue through consumer testing.
Certification
Certified Scrum Master
Lean Six Sigma
SAFe Agile Product Owner
Timeline
Technical Sales Consultant
GreenZone Grow Shops
05.2021 - Current
Technical Sales Consultant
Impello Biosciences
10.2020 - 04.2021
Engineer
Dell/EMC
01.2000 - 10.2020
MBA -
Brandeis University
Associate Degree in Computer Hardware & Networking -
CPI
High School Diploma -
Westborough High School