O Sobottka
Grand Junction,CO
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
25
25
years of professional experience
Work History
Sales Consultant
Grand Junction Chrysler Jeep
Grand Junction, CO
12.2012 - 03.2023
- Engaged in friendly conversation with customer to better uncover individual needs.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Followed up with existing customers to provide additional support and address concerns.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Responded to telephone and in-person requests for information.
- Retained consistent client base by conducting market research to develop brand strategy.
- Provided sales and customer service assistance to walk-in traffic
- Increased overall revenue [Number]% from [Type] sales through effective salesmanship and great negotiation skills.
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Key Account Manager, Rocky Mt Division Walmart
Swire Coca Cola
Rocky MT Division. Walmart
11.2011 - 11.2012
- Built and maintained strong client relationships to drive business growth.
- Contributed to event marketing, sales and brand promotion.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Set and achieved company defined sales goals.
Sales Center Manager
Swire Coca-Cola
Walla Walla, WA
02.1998 - 11.2011
- Assigned, monitored and reviewed employee work.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Completed adequate documentation of completed procedures and tasks.
- Approved timecards and time-off requests and submitted payroll for direct reports.
- Established objectives and goals for team and planned and organized workflow.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Drove sales by developing multi-million dollar contract sales.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Established market strategies to meet or exceed budget numbers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed accounts to retain existing relationships and grow share of business.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Education
Master of Arts - Political Science
University of Washington
Seattle, WA06.1991
Skills
- Sales Proposal Creation
- Lead Generation
- Customer Relationship Management
- Product and Service Knowledge
- Sales and Marketing
- Contract Negotiation and Closing Tactics
- Persuasive Negotiations
- Lead Prospecting
- Persuasive Communication
- Strategic Planning
- Strategic Selling
- Client Development and Retention
- Effective Listening and Communication
- Prospecting and Cold Calling
- Serve Customers
The Outdoors!
Enjoy Camping,fishing and hiking. Going out 4x4 in our Jeep discovering new areas.
Timeline
Sales Consultant
Grand Junction Chrysler Jeep
12.2012 - 03.2023
Key Account Manager, Rocky Mt Division Walmart
Swire Coca Cola
11.2011 - 11.2012
Sales Center Manager
Swire Coca-Cola
02.1998 - 11.2011
Master of Arts - Political Science
University of Washington