Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tolulope Adeyemi

Summary

Detailed Adjuster with 4+ years of experience in corporate insurance claims. Strong command of claimant information intake processes, records documentation and fraudulent investigation protocols. Impactful skills preparing operational reports, presenting information to audiences and approving claim payouts.


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Insurance Claims Adjuster

E. A. Renfroe & Company
04.2020 - Current
  • Investigated and evaluated insurance claims to determine coverage eligibility and benefits
  • Communicated with policyholders, witnesses, and other relevant parties to gather necessary information for claims processing
  • Analyzed policy language and interpreted coverage to make fair and accurate claim decisions
  • Negotiated settlements with claimants and resolved disputes in a timely and efficient manner
  • Maintained detailed documentation of claims activities and ensured compliance with industry regulations and company policies
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Investigated and assessed damage to property and reviewed property damage estimates.

Customer Care Representative

Menas Home LLC
01.2020 - Current
  • Managed a high-volume of customer inquiries through phone, email, and live chat, providing timely and accurate resolution to ensure customer satisfaction.
  • Proactively followed up with customers to ensure issues were resolved and provided feedback to internal teams for process improvements.
  • Utilized CRM software to document customer interactions, track issues, and update customer accounts with accurate and detailed information.
  • Collaborated with cross-functional teams to expedite solutions for complex customer issues and escalate unresolved matters to appropriate departments.
  • Consistently met and exceeded KPIs for average handling time, first contact resolution, and customer satisfaction ratings.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Warehouse Shipping and Receiving

APL Logistics
10.2022 - 05.2024
  • Managed inventory levels by conducting regular counts and reconciling discrepancies to ensure accuracy in receiving and shipping processes
  • Coordinated inbound and outbound shipments, including scheduling pickup times with carriers and preparing necessary shipping documentation
  • Operated forklift and pallet jack equipment to move, stack, and organize products in the warehouse for efficient storage and retrieval
  • Inspected incoming goods for quality and quantity, promptly resolving issues with vendors or suppliers as needed
  • Collaborated with team members to streamline warehouse operations and improve overall efficiency, resulting in faster order fulfillment and reduced shipping errors

Education

Bachelor of Arts -

University of Ilorin
IIorin

Master of Arts -

University of Ibadan
Ibadan

Certification - Independent Adjuster

National Institute of Adjusting
Dallas, TX
03.2020

Skills

  • Claims Investigation

Policy Interpretation

Policy investigations

Claims Processing

Risk Assessment

Insurance policy coverage knowledge

Automobile claims specialist

Texas Claims Adjuster License

Advanced computer skills

Certification

  • Certification in Conflict Resolution and Administration
  • Licensed to practice as an attorney in Nigeria
  • Certified Scrum Master, Scrum Alliance Inc
  • Agile/Kanban Certified
  • ServiceNow Certified
  • Licensed Insurance Adjuster
  • CIE - Certified Insurance Examiner

Timeline

Warehouse Shipping and Receiving

APL Logistics
10.2022 - 05.2024

Insurance Claims Adjuster

E. A. Renfroe & Company
04.2020 - Current

Customer Care Representative

Menas Home LLC
01.2020 - Current

Bachelor of Arts -

University of Ilorin

Master of Arts -

University of Ibadan

Certification - Independent Adjuster

National Institute of Adjusting

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Tolulope Adeyemi