Maria Bennett
Business Office Manager
COVINGTON,LA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
EAST JEFFERSON AMBULATORY SURGERY CENTER
Metairie , LA
04.2016 - Current
- HIPAA compliance
- Filing and data archiving
- Employee training and development
- Scheduling
- Collection, Managing day to day running of medical office
- Providing administrative support to medical staff
- Operating and maintaining filing systems
- Handling incoming calls & enquiries
- Prioritizing workloads between important and routine work
- High level of discretion when handling sensitive data
- Fluent in range of office management software tools including Microsoft office, QuickBooks, Share files
- Run monthly reports
- Payroll
- Training staff on policies and procedures
- Screening, interviewing and hiring qualified applicants
- Reviewing patient medical records for accuracy and quality
- Welcoming and greeting patients
- Issuing patient refunds
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Updated reports, managed accounts and generated reports for company database
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
Admit Supervisor
Lakeview Regional Medical Center / Parallon
Covington , LA
06.2007 - 04.2016
- Oversaw daily office operations for staff of 24 employees
- Trained new employees on multiple medical programs and data entry software
- Hired, trained and coached on average of 10 new employees per year
- Identified individual development needs with appropriate training
- Investigated and resolved customer inquiries and complaints in empathetic manner
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Strong leader of customer support staff
- Scanned documentation and entered into database
- Organized forms, made photocopies, filed records and prepared correspondence and reports
- Outlined appropriate process and procedures necessary to fulfill and complete inquiries
- Skillfully developed departmental goals, objectives, and standards of performance, policies and procedures
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
- Interpreted and communicated new or revised policies to staff
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork
- Routinely collaborated with department managers to correct problems and improve services.
Administrative Assistant
Carl Zeiss Certified
Covington , LA
12.2006 - 06.2007
- Entered numerical data into databases in timely and accurate manner
- Scanned documentation and entered into database
- Managed and reviewed filing and office systems
- Handled all incoming information requests for several managers and sales reps
- Screened personal and business calls and directed them to appropriate party.
Education
Some College (No Degree) - Graphic Design
Westwood College - Denver North
Denver, COHigh School Diploma -
Academy of The Holy Angels High School
New Orleans, LA05.1986
Skills
- Team Management
- Budgetary Planning
- Report Preparation and Analysis
- Cash Flow and Reconciliation
- Payroll Administration
- Office Supplies and Inventory
- Profit and Loss Statements
- Biweekly Payroll Processing
- Monthly Closings
- Deposit Collection
Timeline
Office Manager
EAST JEFFERSON AMBULATORY SURGERY CENTER
04.2016 - Current
Admit Supervisor
Lakeview Regional Medical Center / Parallon
06.2007 - 04.2016
Administrative Assistant
Carl Zeiss Certified
12.2006 - 06.2007
Some College (No Degree) - Graphic Design
Westwood College - Denver North
High School Diploma -
Academy of The Holy Angels High School
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