Patricia Rochin
Phoenix,United States
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Open Network Exchange
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Appointment Setter
WiFi Wealth
04.2022 - 03.2023
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
Telemarketer
Environment Control
04.2021 - 04.2022
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Assisted with training and orientation of new employees.
Outbound Telemarketer
DataChamps
02.2020 - 03.2021
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Telemarketer
Televerde
01.2016 - 02.2018
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Education
High School Diploma - Basic
Coronado High School
Scottsdale, AZNone - Accounting And Computer Science
Yavapai College
Prescott, AZSkills
- Cold Calling
- Lead Qualification
- Appointment Booking
- Business Correspondence
- Business Communications
- Time Management
- Multiline Phone System Proficiency
- Outbound Calling
Timeline
Customer Service Representative
Open Network Exchange
11.2023 - Current
Appointment Setter
WiFi Wealth
04.2022 - 03.2023
Telemarketer
Environment Control
04.2021 - 04.2022
Outbound Telemarketer
DataChamps
02.2020 - 03.2021
Telemarketer
Televerde
01.2016 - 02.2018
High School Diploma - Basic
Coronado High School
None - Accounting And Computer Science
Yavapai College
Similar Profiles
Amy ChavezAmy Chavez
Inbound Sales Representative at ONE (Open Network Exchange)Inbound Sales Representative at ONE (Open Network Exchange)
Brian StroughterBrian Stroughter
Cruise Vacation Planner at Open Network ExchangeCruise Vacation Planner at Open Network Exchange
Clayvon Kennedy jrClayvon Kennedy jr
Cruise Vacation Planner at Open Network ExchangeCruise Vacation Planner at Open Network Exchange
Michael FarringtonMichael Farrington
Sales Representative at ONE (Open Network Exchange)Sales Representative at ONE (Open Network Exchange)
Ralaisa GrayRalaisa Gray
Member Service Representative at One MedicalMember Service Representative at One Medical