Cade Hammon
Corvallis,OR
Summary
Dynamic Social Media Moderator with proven expertise in content moderation and customer support, Excelled in developing targeted campaigns and resolving escalated issues, showcasing exceptional client relations and social media analytics skills. Achieved seamless team integration through effective training, enhancing community management and safety.
Overview
2
2
years of professional experience
Work History
Social Media Moderator
Rayn Barrera
06.2022 - Current
- Trained new moderators in company policies, procedures, and best practices for efficient onboarding and seamless integration into the team.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Served as the primary point of contact for escalated customer issues on social media, demonstrating professionalism and empathy while working toward satisfactory resolutions.
- Collaborated with marketing team to develop targeted social media campaigns for optimal reach and impact.
- Devised creative solutions to troubleshoot issues that arose during live events or product launches, minimizing disruptions in communication flow.
Education
High School Diploma -
West Albany High School
Albany, OR06.2022
Skills
- Customer Support
- Social Media and Promotions
- Social Media Analytics
- Social Listening
- Community Management
- Content Moderation
- Client Relations
- Platform Expertise
Timeline
Social Media Moderator
Rayn Barrera
06.2022 - Current
High School Diploma -
West Albany High School
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