Caden McFarland

- Created a friendly and welcoming atmosphere for guests while offering proficient customer service.

- Memorized over 50 menu items and prepared specialty coffee drinks with multiple customizations.

- Operated multiple espresso machines, grinders, and other brewing equipment quickly and properly.

- Prepared and made a variety of breakfast and lunch food items to order.

- Restocked and roasted pastries, and other cafe merchandise for display.

-multi-tasked taking and preparing multiple food and drink orders while working individually.

- Aided in running social media by making daily Instagram and Facebook posts to promote the company and its products.

• Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
• Engendered customer loyalty by remembering hundreds of personal preferences and allergy information.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Memorized hundreds of recipes for specialty coffee beverages and seasonal offerings.
• Restocked display cases with attractive arrangements to promote specialty food items like scones and muffins.
• Maintained regular and consistent attendance and punctuality.
• Trained new employees in groups and in one-on-one scenarios.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with hundreds of customers daily to effectively build rapport and lasting relationships.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Processed product returns and assisted customers with other selections.
• Maintained customer satisfaction with quick and professional handling of product returns.

• Maintained clean sales floor and straightened and faced merchandise.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Helped customers manage large purchases by collecting items from shelves and storage locations.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Informed customers of current store promotions to encourage additional sales purchases.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Transcribed phone messages and relayed to appropriate personnel.
• Confirmed appointments, communicated with clients and updated client records.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Kept records in CRM to maintain customer data.
• Kept reception area clean and neat to give visitors positive first impression.