Caden Procter
San Antonio
Summary
Goal-oriented sales associate with exceptional customer service skills. Strong background in enhancing customer experiences and streamlining operations. Committed to driving sales and maintaining high satisfaction levels.
Dedicated front desk lead with a proven track record in managing operations and training staff. Skilled in problem-solving and improving guest experiences through effective teamwork. Ready to leverage expertise to enhance service delivery and operational efficiency.
Results-driven professional with experience in retail and hospitality. Known for strong teamwork and time management skills, contributing to improved customer satisfaction and streamlined processes. Aiming to support organizational goals and elevate customer experiences.
Overview
1
1
year of professional experience
Work History
Sales Associate
JD Sports
San Antonio, TX
09.2025 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized and visually appealing merchandise displays to attract customer attention.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate sales records.
- Collaborated with team members to meet daily sales goals and improve store performance.
- Handled inventory management tasks, including stock replenishment and loss prevention measures.
- Resolved customer inquiries and concerns promptly, maintaining high satisfaction levels.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Front Desk Lead
Urban Air Trampoline and Adventure Park
Houston, TX
04.2025 - 08.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained new staff on customer service protocols and front desk procedures.
- Assisted in resolving guest inquiries and concerns to enhance overall experience.
- Coordinated scheduling for team members to optimize coverage during peak hours.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Streamlined communication between the front desk team and other hotel departments by implementing new procedures for relaying pertinent information in a timely manner.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
Education
High School Diploma -
Scarborough High School
Houston, TXBachelor of Science - Biochemistry
The University of Texas At San Antonio
San Antonio, TX04.2028
Associate of Arts - Liberal Arts
Houston Community College
Houston, TX05.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Goal oriented
- Exceptional customer service
Timeline
Sales Associate
JD Sports
09.2025 - Current
Front Desk Lead
Urban Air Trampoline and Adventure Park
04.2025 - 08.2025
High School Diploma -
Scarborough High School
Bachelor of Science - Biochemistry
The University of Texas At San Antonio
Associate of Arts - Liberal Arts
Houston Community College