Cadence Hooker
East Lansing,MI
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Speedway Gas Station
Lansing, MI
11.2025 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service experience.
- Maintained cleanliness and organization of sales floor and service areas.
- Adapted quickly to high-pressure situations while maintaining service standards.
Strategic Support Associate
Jackson National Life
Lansing, MI
12.2024 - 09.2025
- Maintained accurate records of financial transactions by diligently tracking invoices, receipts, payment processing.
- Optimized workflow processes for better resource allocation and improved task completion rates.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Call Center Representative
Peckham
Lansing, MI
10.2022 - 05.2024
- Provided exceptional service by actively listening and addressing customer needs promptly.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Collaborated with team members to streamline processes and enhance overall service quality.
- Maintained compliance with company policies while ensuring a positive customer experience.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Shift Manager
Quality Dairy
Lansing, MI
09.2019 - 03.2022
- Trained and mentored staff in efficient service practices and customer engagement techniques.
- Supervised daily operations to ensure compliance with quality standards and company policies.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
High School Diploma -
Waverly High School
Lansing, MISkills
- Customer service
- Client assistance
- Phone communication
- Data entry
- Problem resolution
- Complaint resolution
Timeline
Customer Service Associate
Speedway Gas Station
11.2025 - Current
Strategic Support Associate
Jackson National Life
12.2024 - 09.2025
Call Center Representative
Peckham
10.2022 - 05.2024
Shift Manager
Quality Dairy
09.2019 - 03.2022
High School Diploma -
Waverly High School