Ca’Drecia Brown
Indian Land,SC
Summary
Motivated individual with a 17-year track record of delivering exceptional customer service in fast-paced environments. Strong attention to detail and decision-making skills enable efficient management of concurrent tasks. Self-motivated with a proven ability to work independently. Proficient in handling high-call volumes, demonstrating superior computer skills and telephone etiquette.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Prime Therapeutics
06.2023 - Current
- Verify patient and prescriber along with medication details, ensuring accuracy and refill eligibility
- Make outbound calls to the member and clinic to verify any information that is missing from request forms
Pharmacy Technician
True Pill
06.2020 - 06.2023
- Verified patient identities and prescription details, ensuring accuracy and refill eligibility
- Initiated patient notifications regarding prescription readiness, enhancing customer communication and service
- Maintained prescription fulfillment records, updating spreadsheets to track medication dispensing and notification status
Team Lead
Carnival Cruise Line
08.2015 - 06.2020
- Fostered collaborative team dynamics, effectively resolving conflicts and ensuring swift issue resolution
- Conducted quality assurance reviews for phone communications, offering targeted feedback to enhance service delivery
- Collaborated with management to optimize task allocation and articulated clear objectives for team members, promoting a performance-driven environment
Performing Loan Consultant
Shellpoint Mortgage Servicing
04.2019 - 02.2020
- Properly verified homeowners accounts and assisted them with their questions, concerns, and other needs
- Processed mortgage payments for homeowners
- Generated payoff statements for authorized 3rd Party's and homeowners
- Provided exceptional customer service that meet the company's standards
- Achieved performance metrics and goals
Benefits Administrator
BenefitFocus
08.2018 - 04.2019
- Managed comprehensive benefits administration, including Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Dependent Care Flexible Spending Accounts (DCFSA), Health Reimbursement Arrangements (HRA), and long-term/short-term disability
- Oversaw enrollment processes for annual Open Enrollment (OE), Initial Enrollments (IE), and Qualifying Life Events (QLEs), ensuring accurate and timely benefit selections
- Provided support to a diverse group of plan participants, including active employees, new hires, retirees, and Medicare members, for health, dental, and vision plans as well as 401(k) retirement savings
Ride Coordinator
Logisticare
08.2016 - 08.2018
- Communicated with Medicare eligible members to schedule rides for their doctor’s appointment
- Reached out to dispatch to inform members were ready to be picked up
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Asked open-ended questions to assess customer needs
Customer Service Specialist
Apple
07.2013 - 08.2016
- Developed customer service improvement initiatives to decrease customer wait times
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Always exhibited exceptional customer service, including addressing customer inquiries and ensuring resolution
- Managed call flow and responded to technical support needs of customers in regard to iOS devices
Education
Billing and Coding Specialist - NHA -CBCS
Arkansas Grantham
02.2023
Skills
- Administrative Support
- MD Notes
- CPT/HCPCS
- CRM
- Meditech
- Microsoft Word
- Microsoft Excel
- Icd-10-Cm
- Medical Terminology Knowledge
- Sabre
- Customer Service
- Virtual Assistant
- Apollo
- Account Management
- Strong Organization Skills
- Zendesk
- Slack
- Salesforce
- CMS
- Technical Support
- Data Entry
- Prescription Filling
- Order Verification
- Workflow Optimization
- Insurance Verification
- FDA Drug Safety Guidelines
- Team Collaboration
- Problem-solving skills
Timeline
Pharmacy Technician
Prime Therapeutics
06.2023 - Current
Pharmacy Technician
True Pill
06.2020 - 06.2023
Performing Loan Consultant
Shellpoint Mortgage Servicing
04.2019 - 02.2020
Benefits Administrator
BenefitFocus
08.2018 - 04.2019
Ride Coordinator
Logisticare
08.2016 - 08.2018
Team Lead
Carnival Cruise Line
08.2015 - 06.2020
Customer Service Specialist
Apple
07.2013 - 08.2016
Billing and Coding Specialist - NHA -CBCS
Arkansas Grantham
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