Cael Szappan
Zephyrhills,FL
Summary
Hardworking and motivated professional with several years of customer service experience. Solid history balancing team performance, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures.
Overview
10
10
years of professional experience
Work History
Manager
Rocket Fizz Soda Pop & Candy Shops
Wesley Chapel, Florida
09.2024 - Current
- Leadership & Team Management: Supervise daily team schedules, delegate tasks, and monitor staff performance to ensure operational goals are met.
- Operations & Administration: Oversee daily operations, including opening/closing procedures, shift transitions, and adherence to company policies. Maintain accurate records of attendance, payroll, and vacation requests.
- Training & Development: Cross-train staff across roles to ensure adequate coverage and improve team versatility.
- Customer Service Excellence: Enforce service standards, resolve customer complaints promptly, and analyze feedback to implement service improvements. Maintain professionalism during high-pressure or crisis situations.
- Financial & Inventory Management: Handled daily financial reporting, reconciled balances, ensured accurate bank deposits, monitored budgets, and managed inventory levels to reduce waste, and meet demand efficiently.
- Communication & Collaboration: Respond to employee inquiries and resolve minor conflicts to foster a collaborative work environment.
Independent Contractor
Kingdom Construction & Design
Plant City, Florida
03.2024 - 12.2024
- Customer Service & Relationship Management
Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring high client satisfaction. Maintained strong relationships with existing customers while identifying opportunities to attract new business. - Project Coordination & Client Communication
Managed project timelines, deliverables, and documentation using digital tools. - Sales & Marketing Support
Developed and executed marketing strategies to boost customer engagement. Increased word-of-mouth referrals through quality service and client rapport. - Operations & Order Management
Coordinated timely delivery of products/services and ensured customer specifications were met.
Cashier
Bass Pro Shops Outdoor World
Tampa, Florida
11.2022 - 09.2023
- Customer Service: Provided exceptional service by assisting with product inquiries, resolving complaints, and supporting customers both in-store and over the phone. Promoted loyalty programs and ensured a positive shopping experience.
- Point-of-Sale (POS) Operations: Efficiently processed transactions using POS systems, including cash, credit, debit, gift cards, and checks. Handled returns and exchanges per store policies, and balanced cash drawers at shift end.
- Team Collaboration & Training: Trained new staff on register operations, customer service, and stocking procedures.
- Store Operations: Maintained cleanliness and organization of checkout areas, and restocked merchandise.
- Product Knowledge & Sales Support: Guided customers to specific products, answered questions, and offered personalized advice to support sales. Helped with purchase decisions and signed customers up for rewards programs.
Department Manager
Ollie’s Bargain Outlet
Zephyrhills, Florida
01.2022 - 11.2022
- Leadership & Team Development: Trained, coached, and mentored new staff; delegated tasks, set priorities, and led by example to maintain a productive, inclusive work environment.
- Customer Service & Conflict Resolution: Resolved customer complaints professionally and promptly; maintained strong client relationships and promoted customer satisfaction.
- Operations & Inventory Management: Managed opening/closing duties, shift transitions, and cash handling. Oversaw inventory control, restocking, shrinkage reduction, and sales reporting using digital tools.
- Adaptability & Problem Solving: Thrived in fast-paced environments, exercised sound judgment under pressure, and supported technical troubleshooting when needed.
CAP 2 Associate
Walmart
Dade City, Florida
10.2015 - 01.2022
- Stocked and organized merchandise on shelves, racks, and storage areas, ensuring compliance with company standards and safety protocols.
- Operated pallet jacks and forklifts to efficiently manage inventory movement and unloading processes.
- Conducted regular stock audits, verified shipments, and managed inventory accuracy through careful inspection and labeling.
- Assisted customers in locating products, enhancing their shopping experience.
- Trained new associates on operational procedures, safety standards, and best practices.
- Prepared merchandise for sales floor restocking and coordinated back-room stock organization.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FL05-2009
Some College (No Degree) - Music Industry Recording Arts
St. Petersburg College
St. Petersburg, FLSkills
- Leadership
- Team management
- Customer relationship management
- Financial reporting
- Inventory management
- Operations oversight
- Conflict resolution
Affiliations
- Gardening
- Musician - Saxophone/Voice
- Livestock Management
Timeline
Manager
Rocket Fizz Soda Pop & Candy Shops
09.2024 - Current
Independent Contractor
Kingdom Construction & Design
03.2024 - 12.2024
Cashier
Bass Pro Shops Outdoor World
11.2022 - 09.2023
Department Manager
Ollie’s Bargain Outlet
01.2022 - 11.2022
CAP 2 Associate
Walmart
10.2015 - 01.2022
High School Diploma -
Zephyrhills High School
Some College (No Degree) - Music Industry Recording Arts
St. Petersburg College