Caelah Palumbo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Host
The Olive
11.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Certified Nursing Assistant
Village Of Victory Lakes
02.2022 - 08.2023
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Lead Hostess
Cracker Barrel Old Country Store
11.2021 - 08.2022
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
Retail Sales Associate
Soccer Post
04.2018 - 06.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Associate of Science - Occupational Therapy
College of Lake County
Grayslake, IL05.2023
Skills
- Telephone Reception
- Reservations Management
- Team Collaboration
- Exceptional Communication
- Multitasking Proficiency
- First Aid Training
Timeline
Host
The Olive
11.2023 - Current
Certified Nursing Assistant
Village Of Victory Lakes
02.2022 - 08.2023
Lead Hostess
Cracker Barrel Old Country Store
11.2021 - 08.2022
Retail Sales Associate
Soccer Post
04.2018 - 06.2020
Associate of Science - Occupational Therapy
College of Lake County
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