Caila Bailey
Hilton
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
4
4
years of professional experience
Work History
Hostess
Millhouse Family Restaurant
05.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers by keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Backed up servers by checking on tables and retrieving items for guests.
Cashier
Tops Friendly Markets
07.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Applied Science - Hospitality Management
Monroe Community College
Brighton, NY05.2025
High School Diploma -
Hilton High School
Hilton, NY06.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Time management skills
- Cash handling and management
- Guest complaint resolution
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Hostess
Millhouse Family Restaurant
05.2024 - Current
Cashier
Tops Friendly Markets
07.2021 - Current
Associate of Applied Science - Hospitality Management
Monroe Community College
High School Diploma -
Hilton High School
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