Cailey Connelly
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
Work History
Hostess
Hubbard Belleria
02.2020 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor of Science - Anthropology
Youngstown State University
Youngstown, OH08.2027
High School Diploma -
Hubbard High School
Hubbard, OH05.2023
Skills
- Dining Area Maintenance
- Customer Service
- Complaint Handling
- Server Support
- Reservations Management
- High-Volume Dining
- Ordering Procedures
- Front-Of-House Display Creation
- Table Bussing
- Greeting guests
- Customer service expertise
- Positive attitude
Timeline
Hostess
Hubbard Belleria
02.2020 - Current
Bachelor of Science - Anthropology
Youngstown State University
High School Diploma -
Hubbard High School
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