Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Cailey Kalback

Cailey Kalback

Gainesville

Summary

A pre-vet college student at Santa Fe, I do digital art and run a small business on the side by selling my art. My goals are to start vending at conventions, gain experience that can further my education, and learn as much as I can. I look forward to meeting new people and work well with others.

Overview

3
3
years of professional experience

Work History

Keyholder

GameStop
08.2024 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Increased store sales by creating visually appealing merchandise displays and product placements.

Pet Groomer

Pelusa's Pet Grooming
05.2024 - 09.2024
  • Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
  • Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
  • Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
  • Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.

Substitute Teacher, K-12

Levy County School Board
03.2023 - 08.2024
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.

Customer Service Representative

Winn Dixie
01.2023 - 01.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Server

Sirius Munchies
01.2022 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High School Diploma -

Williston Middle High School
Williston, FL
05-2023

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Hospitality service expertise
  • Cleanliness standards
  • Safe food handling
  • Team collaboration
  • Strong work ethic
  • Student engagement
  • Positive reinforcement
  • Classroom management
  • art

Languages

ASL
Limited Working

Timeline

Keyholder

GameStop
08.2024 - Current

Pet Groomer

Pelusa's Pet Grooming
05.2024 - 09.2024

Substitute Teacher, K-12

Levy County School Board
03.2023 - 08.2024

Customer Service Representative

Winn Dixie
01.2023 - 01.2024

Server

Sirius Munchies
01.2022 - 03.2023

High School Diploma -

Williston Middle High School

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Cailey Kalback