Cailey Swanson
Summerville,SC
Summary
Proven Host at First Watch Daytime Cafe, adept in customer service and team collaboration, excelled in fostering business loyalty and enhancing guest satisfaction. Skilled in multitasking and effective communication, significantly contributed to a positive establishment reputation by resolving complaints and promoting positive customer relationships.
Overview
3
3
years of professional experience
Work History
Host
First Watch Daytime Cafe
11.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Promoted business loyalty by fostering positive customer relationships.
Host
Icehouse
04.2022 - 01.2023
- Promoted business loyalty by fostering positive customer relationships.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Answered phone calls to take orders and give information.
- Improved guest comfort and satisfaction through personalized service and support.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
Education
Bachelor of Science - Psychology
College of Charleston
Charleston, SCHigh School Diploma -
Summerville High School
Summerville, SC05.2020
Associate of Arts -
Trident Technical College
Charleston, SC05.2020
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Exceptional communication
- Detail Oriented
- Guest Relations
Timeline
Host
Icehouse
04.2022 - 01.2023
Host
First Watch Daytime Cafe
11.2021 - Current
Bachelor of Science - Psychology
College of Charleston
High School Diploma -
Summerville High School
Associate of Arts -
Trident Technical College
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